Job Description

Collections Officer - Join a Team Where Success Is Celebrated and Careers Thrive

n

Make an Impact One Conversation at a Time

n

At ARMA Group , we're looking for motivated, resilient, and customer-focused Collections Officers to join our high-energy team. Every day is different as you help customers find solutions, negotiate outcomes, and make a real impact while building valuable communication and negotiation skills.

n

Whether you're an experienced collector or looking to kick-start a rewarding career, we'll provide the training, support, and opportunities to help you succeed.

What You'll Be Doing n

n
- Speaking with customers to find solutions for outstanding accounts
n
- Negotiating payment arrangements that work for both customers and clients
n
- Managing inbound and outbound customer calls
n
- Building rapport and maintaining positive customer relationships
n
- Problem-solving and overcoming objections with confidence
n
- Achieving individual and team goals while delivering exceptional customer service
n
- Keeping accurate records and ensuring compliance requirements are met
n

What Makes You a Great Fit? nn
- You love talking to people and building connections
n
- You're resilient and thrive when faced with challenges
n
- You have strong communication and negotiation skills
n




- You're confident, motivated, and goal-oriented
n
- You enjoy problem-solving and thinking on your feet
n
- You bring positivity, energy, and a team-first attitude
n

Experience That Helps nn
- Collections or recoveries experience
n
- Customer service, retail, hospitality, sales, or contact centre experience
n
- Working towards targets, KPIs, or performance goals
n
- No collections experience? No problem! If you've got the right attitude and willingness to learn, we want to hear from you.
n

Benefits nn
- Monthly competitions and incentives with awesome prizes
n
- Bonus earning potential
n
- Genuine career progression opportunities
n
- Ongoing training and development
n
- Team events, celebrations, and rewards
n
- Supportive leaders who want to see you succeed
n
- Rapid-paced, fun, and energetic culture
n

n

At ARMA, we work hard, celebrate success, and support each other every step of the way.

n

If you're driven, customer-focused, and ready to join one of Australia's leading recoveries and collections organisations, we'd love to meet you.

n

Applicants must be Australian Citizens or Permanent Residents. A National Police Check will be required as part of the recruitment process.

#J-18808-Ljbffr

📌 Collections Officer (Brisbane)
🏢 ARMAGROUP
📍 Brisbane