Customer Service Officer
Hawthorne Permanentn
nWe re looking for an efficient, capable Customer Service Officer who thrives in a busy environment and provides an exceptional experience for clients and their families.n
The role: n
nYou ll be one of the first points of contact for new clients, supporting them from their initial enquiry through to a signed service agreement.n
nThere s no cold calling. You ll be working with warm inbound enquiries and managing a mix of phone, email, text and administration.n
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- Respond to new client enquiries
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- Explain services and answer questions
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- Follow up referrals, documentation and service agreements
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- Keep clients moving efficiently through the onboarding process
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- Coordinate appointments and support therapist scheduling
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- Maintain accurate information across HubSpot and other systems
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- Manage multiple priorities in a busy environment
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About you:
We re open on background and happy to train the right person.
You might already work in customer service or administration, or come from a fast-paced retail or hospitality environment.n
You ll be:
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- Efficient and highly organised
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- Confident and personable with clients
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- Quick to learn new systems
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- Strong across written and verbal communication
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- Proactive with follow-up
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- Comfortable working at pace and switching between priorities
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- A genuine team player who is happy to jump in and support others
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What s on offer: n
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- Permanent opportunity with an immediate start
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- Full-time preferred, however a four-day week could be considered for the right person
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- Office-based initially, with the opportunity to work from home 1 2 days per week once established
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- Full training and support provided
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- Join a collaborative, fast-paced team.
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For more information or a confidential conversation about the chance, contact Phillippa Welsh at