Job Description

$70,387 - $70,387 a year

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Permanent

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13h ago , from Box Hill Institute, ABN

Support technology that powers learning and innovation n

Box Hill Institute is entering a significant period of growth and transformation , with major investment underway across our IT, Digital and AI implementation space.

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We're building capability, embedding smarter ways of working , and leveraging emerging technologies to support our people, students and future workforce.

About the Role n

You’ll be part of the frontline technology team supporting staff and students across Box Hill Institute's campuses. Working within a structured service desk and end-user support environment, you’ll deliver reliable Tier 1 and Tier 2 ICT support across devices, classrooms and collaboration spaces. This is a hand-on, customer-focused role where your work directly supports teaching, learning and day-to-day operations, with opportunities to work across multiple sites and a broad range of end-user technologies.

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This is a full time, ongoing opportunity at PACCT 4.1 $70,387 plus super

What you’ll be responsible for n

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- Provide Tier 1 and Tier 2 ICT support to staff and students onsite and remotely
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- Log, prioritise, resolve or elevate incidents and service requests in line with service standards
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- Support end-user devices including desktops, laptops, mobiles, peripherals and printers
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- Provide operational support for classroom, meeting and audio-visual technologies
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- Assist with device provisioning, deployment, refresh and decommissioning activities
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- Maintain accurate ICT asset and stock records
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- Contribute to knowledge articles and operational documentation
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- Deliver professional, courteous customer service and explicit communication
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What you’ll bring nn




- Experience in ICT service desk and/or end-user support roles
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- Practical knowledge of Microsoft, Apple and Android end-user environments
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- Ability to support devices, operating systems and applications within Tier 1 and Tier 2 boundaries
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- Exposure to classroom, collaboration and audio-visual technologies
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- Familiarity with IT service management processes
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- Strong customer service and communication skills
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- Ability to follow procedures, manage priorities and work across multiple locations
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Qualifications / Requirements nn
- Relevant IT qualification or equivalent demonstrated experience in ICT support
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- Ability to work across campuses on a rotating roster
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- Commitment to information security, privacy, child safety and workplace health and safety
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- Industry certifications (e.g. ITIL v4 Foundation, Microsoft 365, CompTIA A+) are desirable
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Why work with us? n

At Box Hill Institute, we offer a supportive and rewarding work environment with benefits that are designed to help you thrive both professionally and personally:

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- On-site parking
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- Generous leave options such as Emergency response leave and up to 16 weeks paid Parental Leave
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- Health & wellbeing supports and resources , including FREE flu-vaccinations, FREE skin checks, FREE health checks and corporate health insurance discounts
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- Financial perks like novated leasing and salary packaging
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- Unique campus experiences to support student learning
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- Exclusive staff discounts on CAE/Box Hill Institute short courses for staff and their immediate family
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For specific enquiries relating to this position, please contact us via email at

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**********@boxhill.edu.au

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Please note: We will be assessing applications as they come in and the position may be filled before the closing date

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We are a 2026 Circle Back Initiative Employer - we commit to respond to every applicant.

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Box Hill Institute is a welcoming, secure and respectful work environment. We are work-life friendly and an equal opportunity employer. We encourage people from all backgrounds, abilities and identities to apply for our vacancies.

Commitment to child safety n

Box Hill Institute is a Child Safe Organisation and has a zero tolerance towards the harm or abuse of children and young people.

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We believe that child safety is everyone's responsibility. All employees, volunteers, contractors and service providers are required to promote a culture of child safety, comply with the Child Safe Standards and other relevant legislation and reporting obligations of suspected child abuse as per the Institute's Child Safety Policy and Procedures.

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All employees are required to hold and maintain a current, valid Working with Children Check for the duration of their employment at their own expense.

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Candidates for employment at Box Hill Institute will be subject to pre-employment probity checks, and must satisfy Box Hill Institute's pre-conditions for employment.

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Box Hill Institute reserves the right to withdraw an advertised position at any stage.

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📌 IT Support Specialist (Melbourne)
🏢 Box Hill Institute, ABN 76 268 630 462
📍 Melbourne