Job Description

Vista Hospitality Group introduces a market leading approach to the Australasian hospitality sector, with a suite of resources and operational advantages, uniquely tailored for owners and partners. We are a trusted partner to global hotel brands including voco, Indigo, Sebel, and our own brands: Next, Ink, Sage and Country Comfort, we look forward to you joining one of our hotels!

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Travel like an explorer. Stay like a local.

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No two neighbourhoods are alike. Neither are any two Hotel Indigo® properties. When you stay with us, you’re not just staying anywhere, you’re staying somewhere—within a vibrant community, in a unique boutique hotel that combines authentic local experiences, modern design and intimate service with the peace of mind and consistency of staying with one of the world’s largest hotel groups.

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AtHotel Indigo® a little curiosity can take you anywhere. So, we do more than satisfy our guest’s curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighbourhood, infused with intriguing design and local flavours. Where every day brings current discoveries, fresh experiences, and unexpected ideas.

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AsFront Office (GSA)you will help shape the successful opening of Brisbane's first voco and Hotel Indigo in creating an exciting, innovative, and memorable hotel experience for all guests working with a well-rounded and highly motivated Front Office team.

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Permanent part-time opportunity available!

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Position requirements:

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- You will have previous front office / reception / reservations hands‑on customer service experience within a Hospitality or similar service environment
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- You will assist with welcoming & fare welling guests
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- Manage the check in / out process (and everything in between)
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- Assist with guest inquiries (face‑to‑face, telephone and email)
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- Provide information on local activities, events etc.
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- Assist other departments as required
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- Professional and personable, with a "role up the sleeves", can do attitude
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- You make calm, collected decisions – even when the clock is ticking
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- Excellent verbal and written communication & phone skills
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You will posses:

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- A passion for all things hospitality and love making genuine human connections
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- A high energy level and a drive for achieving superior results
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- You are detail oriented and able to effectively multitask
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- You thrive under pressure and are flexible when adapting to new situations
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- You take pride in personal presentation and are a great communicator
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- A valid QLD RSA
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In return we offer:

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- Career growth opportunities throughout the Vista Hospitality Group
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- Food & Beverage and Accommodation discounts across the Vista Hospitality Group
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- Fantastic International colleague accommodation discounts throughout IHG
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- A free Familiarisation Stay at the hotel after 6 months
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- A colleague Referral Incentive Program
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- An EAP program and steadfast commitment to creating a positive staff culture
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- And many more perks of being part of the Vista and IHG network
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At Vista Hospitality we strongly believe in developing our own colleagues and promoting from

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within, so the opportunities are boundless for those that are passionate and deliver.

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Your application will include the following questions:

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- Do you have customer service experience?
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📌 Guest Service Agent - Hotel Indigo Brisbane
🏢 EVT Connect Hospitality
📍 Brisbane