As the Supporter Engagement Specialist (Gifts in Wills), you will play a key role in strengthening supporter relationships, enhancing engagement and delivering initiatives that contribute to long-term fundraising success.
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- Build and nurture relationships with supporters considering or committed to leaving a gift in their Will.
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- Deliver tailored engagement activities that create meaningful and memorable supporter experiences.
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- Support the growth and ongoing success of the Gifts in Wills program.
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- Coordinate supporter events, communications and stewardship initiatives.
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- Develop personalized engagement journeys that strengthen supporter connection and loyalty.
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- Work closely with the Supporter Engagement Lead and broader fundraising team to maximize engagement opportunities.
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- Engage supporters through a variety of channels, including phone, email, events and face-to-face meetings.
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- Maintain accurate records, supporter information and engagement activity within the CRM.
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- Monitor engagement outcomes and contribute to reporting and program performance.
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- Represent the organisation at supporter and community events when required.
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nAbout you n
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You are a genuine people person who enjoys building trusted relationships and creating positive experiences for supporters. You bring a thoughtful and empathetic approach, along with strong communication and organisational skills.
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- Demonstrated experience within fundraising, supporter engagement, donor care, customer experience or relationship management.
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- Proven ability to build and maintain meaningful relationships with a diverse range of stakeholders.
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- Strong communication skills with the confidence to engage with supporters both over the phone and in person.
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- Experience coordinating engagement activities, events or stakeholder communications.
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- Highly organised with strong administration skills and attention to detail.
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- Experience working with CRM systems and maintaining accurate records.
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- Ability to work autonomously while contributing positively to a collaborative team environment.
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- A compassionate, professional and relationship-focused approach.
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- Current driver's licence and flexibility to travel when required.
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nWhat's in it for you? n
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- Join a respected organisation with a solid mission and genuine community impact.
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- Flexible working arrangements, including hybrid working options.
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- Access to novated leasing and additional employee benefits.
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- A supportive, collaborative and values-driven culture.
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- Professional development and career growth opportunities.
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- The chance to build meaningful connections and create lasting impact through supporter engagement.
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