Job Description

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29th September, 2026n

We are seeking a Customer Service Coordinator to assist with customer service, property management tasks, administration and assisting with the leasing of our student apartments at our UniLodge - Wodonga Institute of TAFE.
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n This role is a unique mix of front office reception, property management, and customer service and will give you a great opportunity to learn new skills in a supported learning environment.
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About the Role

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- Operate the day-to-day front desk reception area
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- Assist with the ongoing property management of our student apartments
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- Conduct room inspections & provide general administration support
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- Assist residents with enquiries related to their residency, studies, general needs and overall well-being
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- Liaise with third parties regarding building facilities management including maintenance, contract cleaners, security etc.
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- Be an active member of the emergency response team during shift times
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About You n
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- A focus on service and quality with the passion to deliver outstanding experiences
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- Customer service experience in the accommodation industry
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- Experience in a University Environment (highly regarded)
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- Experience with Star Rez Property Management System (highly regarded)
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- Be culturally aware and understanding of different cultures
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- National Police Check & Working with Children’s check (required)
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About UniLodge n
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n UniLodge is the leading provider of student accommodation in Australia and New Zealand and is currently in an exciting growth cycle. With a growing portfolio of over 105 properties, encompassing over 31,000+ managed beds, it’s a very exciting time to join the UniLodge team! n
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n Our Benefits and Culture n
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n Our culture is built on trust and engagement and we go the extra mile to make your career at UniLodge as rewarding as possible. n
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- A diverse culture that is friendly, fun and collaborative
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- Acknowledgement, rewards and benefits
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- A multicultural & diverse environment
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- Development and career advancement opportunities
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- Advantages: On the Spot rewards, Annual Company awards, Long-Tenure leave, Well-Being Programs, Employee Assistance Program, Emerging Leader Program and more!
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How to Apply n
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n Apply with your CV and a 1-page cover letter. While we take a look at your application, we encourage you to get to know us a little better through our website and various social media channels. n
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n UniLodge Living Group is committed to providing a safe, respectful, and inclusive workplace. Candidates are required to declare any history of involvement in gender‑based violence, in line with our commitment to preventing gender-based violence in the workplace. n
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n UniLodge Australia is part of the UniLodge Living Group. We are proud to be an equal opportunity employer and welcome applications from diverse backgrounds.n
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n We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.n

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📌 Customer Service Coordinator (Melbourne)
🏢 Unilodge
📍 Melbourne