Job Description

Job Title: Senior Community Worker n
nCompany: Australian Health Elevation Services Pty Ltd n
nLocation: Penrith NSW n
nEmployment Type: Full-time n
nSalary: $80,000 - 100,000 per year n
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nAbout Us n
nWe are a established community services provider supporting clients under the NDIS (National Disability Insurance Scheme) and Home Care Packages (HCP). We work with complex, high-needs clients and expect excellence from our team. We are now looking for a high-performing Senior Community Worker to manage a demanding caseload and drive service outcomes. n
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nThe Role n
nWe are seeking an exceptional and highly experienced Senior Community Worker to manage a complex portfolio of NDIS and HCP clients. This is not an entry-level or standard coordination role. You will handle high-intensity case management, complex crisis intervention, multi-stakeholder coordination, and strategic service planning. You will also be expected to mentor junior staff and contribute to organisational quality improvement. n
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nThis role is suited to a current Senior Support Coordination Manager or an experienced community worker ready for genuine senior responsibility. n
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nKey Responsibilities n
nClient Assessment & Complex Case Management n
n-Conduct comprehensive, biopsychosocial assessments for clients with complex needs, including mental health, behavioural challenges, housing instability, and multi-morbidity. n
n-Develop, implement, and review highly individualised support plans that address challenging behaviours, health risks, and social disadvantage. n
n-Manage multiple high-risk cases simultaneously, prioritising based on urgency and client vulnerability. n
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nCoordination & Stakeholder Management n




n-Handle full coordination of supports across NDIS and HCP funding streams, including budget management, service booking, and compliance with price guides and legislation. n
n-Lead multidisciplinary collaboration with allied health professionals, GPs, housing services, legal advocates, and government agencies. n
n-Negotiate with difficult or non-responsive providers to ensure client needs are met without service gaps. n
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nCrisis & Risk Management n
n-Lead crisis response for clients experiencing safeguarding issues, health deterioration, or behavioural escalation. n
n-Conduct thorough risk assessments and implement safety plans, including mandatory reporting and liaison with emergency services when required. n
n-Manage client incidents, complaints, and service failures with professional accountability. n
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nLeadership & Quality Improvement n
n-Mentor, guide, and provide informal supervision to junior community workers and support coordinators. n
n-Identify systemic service gaps and propose practical improvements to management. n
n-Contribute to policy development, audit preparation, and continuous quality improvement initiatives. n
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nDocumentation & Compliance n
n-Maintain immaculate case notes, risk assessments, and communication logs in line with NDIS/HCP standards, privacy laws, and organisational policy. n
n-Prepare detailed reports for internal reviews,



external auditors, or regulatory bodies as required. n
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nWhat We Are Looking For n
nEssential (Non-negotiable): n
n-Minimum 1 year of full-time relevant experience in a high-complexity community worker, support coordination, or case management role. Part time counted pro-rata. n
n-Proven experience working with NDIS and HCP clients and handling complex coordination independently. n
nA relevant qualification (minimum Diploma; Bachelor degree strongly preferred in Community Services, Social Work, Psychology, or Welfare). n
n-Demonstrated ability to manage crisis situations, high-risk clients, and challenging stakeholder relationships without constant supervision. n
n-Strong understanding of person-centred practice, cultural safety, trauma-informed care, and legal obligations (including mandatory reporting). n
n-Exceptional written and verbal communication skills, including the ability to write clear, detailed case notes and reports. n
n-Current (Police Check / Working with Children Check / NDIS Worker Screening Check / Driver's Licence). n
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nHighly Desirable: n
n-Minimum 1-3+ years full-time equivalent post-qualification experience in community services. n
n-Experience supervising or mentoring other staff. n
n-Knowledge of NDIS practice standards, HCP guidelines, and relevant state-based community services legislation. n
n-Training in crisis intervention (e.g., Safe Crisis Management), mental health first aid, or behaviour support. n
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nWhy Join Us? n
n-Genuinely challenging and rewarding role with high-complexity clients. n
n-Opportunity to lead, mentor, and shape service delivery. n
n-Competitive Salary

📌 Senior Community Worker (Complex Needs) (Sydney)
🏢 Australian Health Elevation Services
📍 Sydney