Job Description
Meet Athena, the Home Loan Wrecker
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We are Athena - a fintech transforming home loan lending in Australia for the better and we’re only just getting started!
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We are not a bunch of bankers. Unlike them, we actually give a buck about the customer. We are here to lighten the loan for Australians, reducing their mortgage life sentence.
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Because life is too short for a long home loan.
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We’re looking for a Technical Support Engineer to join our team. You'll help ensure our people stay connected, supported and equipped to do their best work every day.
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The Role
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- In the fast-paced fintech that is Athena you will work closely with both the Technology and Business teams to co-create the best working environment there is
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- Participate in projects that strategically align with company initiatives - focusing on driving self-service, automation and strategic solutions
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- Deliver a delightful experience to customers of Athena Workplace Technology by owning support requests and incidents
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- Experiment and design the best experience for staff using the latest Apple hardware with collaboration tools like Miro, Slack, Microsoft 365, Atlassian products and Zoom
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- Be empowered to improve Athena’s end-user experience and identify support areas for improvement
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- Become a subject matter expert (SME) in the technologies that drive highly collaborative and agile workforces
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- Being an SME is one thing and complete the circle by sharing your knowledge with the rest of the Athena Team by delivering engaging and valuable education sessions
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Who we're looking for?
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- You love technology, you love talking about it and you love to educate your peers about it.
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- You ideally have 2-5 years of work experience performing in fast-paced customer-facing roles in a energetic customer-first environment
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- You are open-minded and have a growth mindset able to familiarise yourself with diverse and new technologies
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- You love getting things done, caring about how they get done and the quality of the outcomes you deliver
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- You love to take ownership/pride in delivering improvements end to end for your customers and peers
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- You love analysing and troubleshooting complex technical problems, utilising your skills and experience to identify the root cause of problems and implement effective solutions
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- You know when to ask for guidance, debate ideas, research options and when to roll up your sleeves and get it done
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- You have great communication skills to assist with the creation and/or maintenance of system documentation and work instructions
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- You love sharing ideas and work hacks to help everyone be more productive with their toolkit
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- You are motivated, diligent, highly organised, and display enthusiasm in your work
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- Committed to working from the office 3 days a week as part of your normal work hours and you are available to come into the office on the other days as needed.
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Experience
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- Experience in a technology support role focused on delivering great technology outcomes is a must
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- Experience with the Apple ecosystem (Mac OS and iOS Devices) is essential
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- Professional experience across Okta, Office 365, and Atlassian tools (Jira, Confluence) is nice to have
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- Professional experience with device management services such as Jamf, Kandji or other desirable
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- Experience across Security products such as Netskope and Crowdstrike would be desirable, but not essential
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Benefits & Perks
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- Inclusive, Flexible and casual working environment
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- Hybrid working with HQ Anchor Days in award winning office space
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- Wellbeing program to support your physical, mental, social and financial health
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- Perks program with access to discounts to every day expenses
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- Fantastic team culture with monthly events
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At Athena we are committed to a workplace that embraces diversity, equality, and inclusion. Athenians are free to let their own brand of freak fly.
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📌 Technical Support Engineer (Sydney)
🏢 Athena
📍 Sydney