Job Description

Working as part of a collaborative national technology team, you will provide frontline and onsite support for a broad range of hardware, software, mobile devices, audio visual systems and collaboration technologies. You will act as a key point of contact for staff, taking ownership of technical issues from initial request through to resolution while maintaining a high level of customer service and professionalism.

Key responsibilities n

n
- Provide Level 1 and Level 2 desktop support across hardware, software and mobile technologies
n
- Install, configure and maintain laptops, workstations, peripherals and business applications
n
- Troubleshoot and resolve technical issues relating to Microsoft Windows and Microsoft Office environments
n
- Support video conferencing, audio visual systems and online meeting platforms
n
- Manage incidents, service requests and escalations through the IT service management framework
n
- Perform preventative maintenance and system checks across end-user technology
n
- Participate in technology improvement initiatives and project work
n
- Maintain accurate documentation of incidents, resolutions and troubleshooting activities
n
- Analyse recurring issues and recommend preventative solutions
n
- Deliver outstanding customer service and build strong relationships with internal stakeholders
n

About you nn




- Previous experience in a Desktop Support, IT Support Analyst or Service Desk role
n
- Strong knowledge of Microsoft Windows operating systems
n
- Demonstrated experience supporting Microsoft Office applications
n
- Solid understanding of workstation, laptop and peripheral hardware
n
- Experience working within a Service Desk environment and managing SLAs
n
- Excellent troubleshooting and problem-solving skills
n
- Strong communication skills with the ability to engage confidently with stakeholders at all levels
n
- Exposure to audio visual, video conferencing and collaboration technologies
n
- Relevant IT qualifications or certifications (Microsoft certifications highly regarded)
n
- A proactive, customer-focused approach with the ability to work both independently and within a team
n
- 12-month contract with a leading global firm
n
- Supportive and collaborative team culture
n
- Exposure to modern technologies and enterprise-scale environments
n
- Attractive salary package
n
- CBD location with excellent transport access
n
- Wellbeing initiatives and additional employee benefits
n
- Opportunity to work within a highly respected qualified services environment
n

n

Researching careers? Find all the information and tips you need on career advice.

#J-18808-Ljbffr

📌 IT Analyst (Sydney)
🏢 people2people - Sydney
📍 Sydney