Job Description

Company Description n

At Lely, we believe in a sustainable, profitable, and enjoyable future for farming. Our mission is to make farmers’ work easier while ensuring animal welfare and improved productivity. Lely is an international family-owned business with its headquartered in Maassluis, the Netherlands. From our head office, we work closely with nine clusters, each responsible for a group of countries. These clusters oversee several countries within a specific region, facilitating the coordination and management of local activities.

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In addition, we collaborate with over 200 franchise partners worldwide. These Lely Centers are responsible for the sales and service of our solutions. We are looking for a Technical Service Specialist for our Lely Cluster in Australia and New Zealand.

Job Description n

Lely is a global leader in robotic solutions for the dairy industry. Through cutting-edge systems such as the Lely Astronaut automatic milking system, Lely continues to shape the future of farming by improving efficiency, animal welfare, and farm sustainability.

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We are seeking a professional and highly capable Technical Services Support person to strengthen our regional support structure and ensure technical excellence across our Lely Centre network. This role plays a critical part in maintaining high service standards, supporting technicians, and driving continuous improvement in system performance.

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The Role

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As Technical Services Support, you will be responsible for:

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- Providing advanced technical support and to Lely Centres and field technicians
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- Assisting with installation, commissioning, and optimisation of Lely robotic systems
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- Diagnosing and resolving complex mechanical, electrical, and software issues
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- Supporting system start-ups and performance optimisation on farm
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- Coaching and mentoring technicians to build service capability and consistency
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- Auditing installations to ensure compliance with Lely standards and specifications
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- Delivering structured feedback on system performance and improvement opportunities
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- Contributing to service planning and continuous improvement initiatives
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This is a dynamic role requiring strong technical competence, sound judgement, and a solutions-driven mindset.

Qualifications n

You are an experienced dairy or agricultural technician who understands the day-to-day realities of dairy farming and has hands-on experience working with milking systems or automation technology. You are now looking to take the next step in your career supporting a wider network, tackling more complex technical challenges, and contributing to innovation in dairy automation.

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To be successful in this role, you will demonstrate:

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- Strong mechanical and electrical diagnostic capability
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- Experience with automation, robotics, or agricultural equipment (highly regarded)
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- A structured and methodical approach to troubleshooting
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- The ability to work independently while supporting a broader team
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- Clear and confident communication skills, with the ability to train and guide others
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- A genuine interest in agricultural innovation and technology
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Additional Information n

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- The opportunity to work with industry-leading robotic technology
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- Ongoing technical training and professional development
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- A collaborative and forward-thinking team environment
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- Competitive remuneration package including vehicle
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- The opportunity to make a measurable impact on farm productivity and service performance
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If you are a technically driven professional seeking to contribute at a higher support level within an innovative agricultural organisation, we welcome your application.

📌 Technical Support Specialist (TSS) Dairy Automation (Melbourne)
🏢 Lely
📍 Melbourne