Job Description

Head of Department | Property Management n

Sunshine Coast | Property Management Leadership

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Shepherd Recruitment is partnering with a well-established Sunshine Coast real estate agency to recruit an experienced Head of Department.

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This is an opportunity for an experienced Property Management leader to take ownership of the people, performance and day-to-day operations of an established Property Management department.

The Role n

You’ll lead the Property Management department, with responsibility for:

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Leading, coaching and holding the team accountable

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Managing workloads, KPIs and operational performance

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Handling escalated owner, tenant and staff matters

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Driving client retention, service standards and process improvements

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Overseeing compliance, maintenance, insurance and Tribunal matters

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Supporting recruitment, onboarding and team development

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Reporting on department performance and providing solutions to senior leadership

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About You n

We’re looking for an experienced Property Management professional with proven leadership experience who can confidently take ownership of a busy department.

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You’ll ideally bring:

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Solid experience within Queensland Property Management

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Previous leadership or management experience within Property Management

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Strong knowledge of QLD legislation, compliance and Tribunal processes

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Confidence managing staff performance and accountability

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Excellent communication and conflict-resolution skills

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Strong organisational and problem-solving abilities

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Experience managing complex owner and tenant matters

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A genuine focus on client retention and service

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A proactive, solutions-focused leadership style

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The Opportunity n

This role offers genuine ownership of an established Property Management department, with the autonomy to lead people, improve processes, drive performance and influence the overall client experience .

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You’ll work closely with senior leadership and play a key role in the continued success and development of the department.

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All applications will be treated with the strictest confidence.

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📌 Head of Department | Property Management (Sunshine Coast)
🏢 Shepherd Recruitment
📍 Sunshine Coast