Job Description

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Velflex – www.velflex.com.au

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Garment decoration / Heat Printing specialists

What you’ll be doing.n

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- Re-engaging old, inactive and lapsed customers
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- Building and maintaining relationships with active customers
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- Identifying opportunities to increase customer spend through better product education
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- Supporting our BDM with lead research, customer lists and opportunity development
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- Reaching out to prospective customers by phone and email
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- Following up quotes, samples, enquiries and previous orders
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- Helping customers choose the right transfer product for their job
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- Booking phone calls, virtual meetings and occasional local customer visits
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- Maintaining accurate customer records and follow-up activity in NetSuite and HubSpot
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- Preparing quotes and supporting order processing when required
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- Working closely with Customer Service, Pre-press, Production, Dispatch and Management
What we’re looking for.n





Someone who enjoys chasing opportunity, building relationships and following through properly.

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- Confident and charismatic on the phone
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- Comfortable making outbound calls and starting conversations
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- Commercially minded without being pushy
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- Organised and disciplined with follow-up
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- Resilient when customers are busy or not ready to buy
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- A strong communicator by phone and email
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- Curious enough to ask valuable questions and understand customer needs
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- Comfortable working with customer lists, CRM systems and sales activity tracking
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- Able to build trust with customers over time
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- Motivated by growth, targets and creating momentum
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- A team player who works closely with sales, customer service and production
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📌 Outbound Customer Engagement Specialist (Brisbane)
🏢 Vel2100 Pty
📍 Brisbane