Job Description

Proudly operating as a local fixture in Mackay for over 30 years, Auto Corner is home to some of Australia’s leading automotive brands, including Toyota, Mazda, Hyundai, and Isuzu UTE. We are driven by a shared mission of ‘actively enhancing lives’ across every touchpoint—delivering value for our customers, supporting our team members, and investing in our local community.

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At Auto Corner, we offer rewarding career pathways across our diverse dealership network. We back our team with ongoing training, professional development, and a supportive, high-performance culture that sets you up for long-term success.

The Opportunity n

We are seeking an energetic, detail-oriented Automotive Parts Interpreter to join our busy Mackay operations.

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In this role, you will manage end-to-end parts sales, serving as a vital link with our retail customers and trade accounts.

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The position is a 38 Hour week, Monday to Friday.

Key Responsibilities: n

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- High-Volume Inbound Call Management: Promptly answering inbound telephone calls from trade accounts, mechanical workshops, panel beaters, and retail customers to identify and qualify parts requests.
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- Email & Digital Enquiry Handling: Actively managing and prioritising the parts inbox, responding quickly to email requests, online parts portal queries, and digital quote requests.
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- Accurate Parts Identification: Interpreting customer requirements over the phone and via email using Vehicle Identification Numbers (VIN), registration details, and Electronic Parts Catalogues (EPC).
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- Quotation Preparation & Follow-Up: Generating clear, accurate price and availability quotes, communicating lead times,



and following up on pending estimates to close sales.
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- Order Processing & Invoicing: Entering orders into the Dealer Management System (DMS), generating pick slips and tax invoices, and processing phone payments or trade account charges.
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- Sourcing & Backorder Communication: Sourcing non-stocked or backordered items through manufacturer supply networks or external vendors, keeping customers updated on ETAs and transit delays.
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- Dispatch & Delivery Coordination: Liaising with the parts warehouse, dispatch team and delivery drivers to ensure orders are supplied and delivered to meet customer requirements.
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- Trade Account Support & Relationship Building: Maintaining strong phone rapport with regular workshop foremen and purchasing managers, resolving discrepancies, and managing credits or core returns efficiently.
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What We Are Looking For: nn
- Industry Knowledge: Solid understanding of light vehicle parts and mechanical systems.
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- Customer Focus: A professional, solution-oriented communication style with both trade clients and retail motorists.
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- Systems Proficiency: Strong computer literacy, with prior experience using contemporary DMS and electronic parts catalogues (e.g., Microcat, Toyota Live) highly regarded.
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- Operational Pace: Proven ability to manage competing priorities accurately in a high-volume dealership setting.
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- Physical Capability: Comfortable with daily materials handling and active warehousing tasks.
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Preferred Qualifications: nn
- Demonstrated track record in a dealership or commercial parts environment.
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- Sound technical and mechanical aptitude.
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- Excellent written and verbal communication skills
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📌 Automotive Parts Interpreter (Mackay)
🏢 Auto Corner
📍 Mackay