Job Description

As one of Australia’s leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at

Our employees enjoy working with MSS because we: n

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- Have a high people and culture focus
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- Offer extensive development and progression opportunities
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- Provide stability and certainty in a role
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- Work collaboratively together and are high achievement focused
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- Because we know how to have fun whilst getting the job done
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About the role n

We are seeking an NV1 Cleared Escort Operations Manager to oversee the delivery of security services at a Data Centre located in Melbourne’s CBD.

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Reporting to the National Accounts Manager, you will be responsible for leading the on site security team, ensuring contractual service requirements are upheld.

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This is a Full Time position working predominantly Monday to Friday, however, there will be a requirement to be available after hours to manage urgent operational matters.

Duties include but are not limited to: n

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- People management: Oversee hiring, training, performance, disciplinary processes and employee terminations in accordance with company policies.
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- Employee development : Develop, mentor and support employees to promote a high performing workforce.
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- Reporting: Compile data for Quarterly Business Reviews and attend and lead client meetings.
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- Cost management:



Identify and implement cost saving initiatives and operational efficiencies while maintaining service quality.
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- Payroll administration: Oversee payroll, ensuring employee hours, allowances and leave entitlements are accurate and submitted on time.
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- Client relationship management: Build and maintain robust relationships with clients, responding promptly to operational issues and service requests.
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- Incident management: Manage operational incidents from initial response through to corrective actions.
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- Equipment and logistics: Oversee the management of uniforms and equipment, ensuring staff are appropriately equipped and inventory is maintained.
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Requirements: nn
- Prior experience managing security operations, including incident response, compliance requirements, risk management and leading large teams.
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- The ability to confidently lead client meetings, providing operational updates, addressing concerns and presenting solutions.
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- People focused leadership style, with the ability to motivate teams, build a positive culture, and deliver high quality security services.
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- Must be an Australian Citizen and hold a current NV1 Clearance.
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- Valid Victorian Security Licence.
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Master Licence Number: n

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Equal Opportunity Statement n

MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person. We encourage and celebrate diversity.

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- be certified by the Workplace Gender Equality Agency,
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- be a partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan.
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📌 Business Manager | Data Centre (Melbourne)
🏢 Mss Security
📍 Melbourne