The first voice a client hears when something breaks. Quick, calm, accurate triage that keeps small issues from becoming outages.
Responsibilities n
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- Respond to inbound tickets, calls and chat requests within agreed service levels
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- Diagnose and resolve first-line hardware, software and account issues
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- Escalate complex faults to the IT Analyst or Cybersecurity team with clear context
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- Keep ticket records current so every issue has a traceable history
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- Guide non-technical users through fixes without the jargon
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What we're looking for nn
- Prior experience in a helpdesk, service desk or customer support role
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- Familiarity with Windows, macOS and common productivity software
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- Certificate or diploma in IT support (desirable, not required)
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📌 IT Helpdesk Officer (Sydney)
🏢 Prestige Consulting Services
📍 Sydney
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