Job Description

Quest Toowoomba is seeking a friendly, professional and customer-focused Front Office Receptionist to join our team on a casual basis .

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As the first point of contact for our guests, you will play an significant role in creating a warm and welcoming experience throughout their stay.

Front Office Receptionist – Quest Toowoomba n

Quest Toowoomba is seeking a friendly, professional and customer-focused Front Office Receptionist to join our team on a casual basis .

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As the first point of contact for our guests, you will play an important role in creating a warm and welcoming experience throughout their stay.

About the Role n

Your responsibilities will include:

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- Welcoming guests and providing friendly and professional check-in and check-out services
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- Handling accommodation enquiries and reservations
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- Answering telephone calls and responding to guest enquiries
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- Providing information about Quest Toowoomba and local attractions, restaurants and services
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- Processing payments and maintaining accurate guest and reservation information
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- Promoting accommodation and assisting with room sales
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- Responding to guest requests and resolving issues in a professional manner
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- Liaising with housekeeping and other departments to ensure smooth daily operations
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- Maintaining a clean, organised and professional reception area
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- Providing consistently high standards of customer service
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About You n

We are looking for someone who:

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- Has a genuine passion for hospitality and customer service
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- Is friendly, approachable and confident when dealing with guests
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- Has excellent communication and interpersonal skills
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- Is reliable, organised and pays attention to detail
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- Can work independently and as part of a team
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- Has a professional presentation and positive attitude
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- Is willing to learn and take initiative
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- Has previous hotel, hospitality, tourism, retail or other customer service experience (preferred but not essential)
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Previous experience with a hotel reservation or property management system will be highly regarded.

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This is a casual position with regular shifts available. The successful applicant must be flexible and available to work afternoon/evening shifts, weekends and public holidays. Applicants must have the right to work in Australia.

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Join our friendly and supportive team at Quest Toowoomba and become part of a locally owned and operated property backed by the established Quest brand.

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📌 Front Office Receptionist (Toowoomba Regional)
🏢 Quest Apartment Hotels
📍 Toowoomba Regional