Job Description

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Customer Support Officer – Tech Career Pathway (Microsoft Cloud | Regulated Fintech)

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North Sydney (Hybrid) | 12-month Contract

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Mortgage House is hiring a customer support professional who is ready to move into technology the right way: through real operational exposure, structured learning, and disciplined delivery in a regulated financial services setting.

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You’ll start in Customer Care (post-settlement servicing) and progress through a 12–18 month internal pathway into Junior QA or Junior Software Development. This role suits someone who enjoys customers, enjoys systems, and wants to build a credible technology career.

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What you’ll do (Phase 1: Customer Support)

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• Provide high-quality post-settlement support via phone, email and digital servicing channels

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• Handle requests including repayment changes, discharges, hardship assistance and direct debit setup

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• Log, triage and resolve requests within SLA using Jira Service Management and our core platforms

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• Work closely with Settlements, Credit, Legal and Collections to coordinate outcomes

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• Maintain accurate records across servicing and knowledge systems with strong attention to detail

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What you’ll grow into (Phase 2: Technology Pathway)

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• Shadow internal developers and QA to learn how software is built, tested and released

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• Assist with testing, structured documentation, incident reporting and feedback loops

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• Build practical capability across .NET, REST APIs, SQL, HTML, Git, Azure and Microsoft 365

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• Participate in milestone reviews with clear expectations, progression tracking and mentorship

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What we’re looking for

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Essential

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• University qualification in IT / Computer Science / Software Engineering (or equivalent with a direct coding focus)

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• Minimum 1 year experience in customer service / call center / support

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• Strong written and verbal communication (clear, calm, accurate)

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• Genuine commitment to building a long-term technology career

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• Confidence learning enterprise systems and working to process, SLAs and audit trails

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Desirable

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• Exposure to Jira / Confluence, Git, Postman, or basic SQL/HTML/C#

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• Familiarity with loan servicing or origination environments (helpful, not required)

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• Understanding of software lifecycle basics (testing, releases, defects, change control)

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Why Mortgage House

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• Structured internal career pathway into QA or development (12–18 months)

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• Mentorship from experienced technology leaders and real project exposure

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• Modern Microsoft-aligned environment (Microsoft 365, cloud-native tooling, enterprise workflows)

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• Work in a business where quality, integrity, and customer outcomes are taken seriously

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• Clear promotion opportunities based on demonstrated capability and contribution

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To apply: Include a short cover note describing (1) your customer support experience, and (2) one technical project or learning effort you’ve completed (study project is fine—clarity matters more than scale).

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📌 Customer Support Officer Tech Career Pathway - '26 (Sydney)
🏢 Mortgage House Capital Pty
📍 Sydney