Job Description

Job Description n

Are you systems driven and skilled at finding the root cause for technical user errors on an e-commerce platform? Our UK client close to Maitland is seeking someone with a background in e-commerce with strong knowledge of IT and e-commerce terminology to identify, troubleshoot, and write comprehensive reports to escape findings of issues regarding online orders, platform glitches, and technical customer queries.

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This position is office-based, and working hours are based on UK time and season. (09:30 - 18:00 SAST / 10:30 - 19:00 SAST)

REQUIREMENTS n

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- Matric, or equivalent qualification
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- Minimum 2 years' e-commerce order and system administration experience
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- Proven experience resolving and escalating system discrepancies and issues
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- Logistics/freight experience, including couriers, warehouses and logistics portals
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- Excellent written English communication skills
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- Experience with product and catalogue data
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- Exceptional attention to detail
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- Strong understanding of technical and IT terminology
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- Highly technically minded with excellent computer literacy, including Microsoft Office, Google and Meta
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- AI proficiency
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- Proactive, solutions-driven approach with robust follow-up skills
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DUTIES nn
- Manage, amend and cancel orders on the in-house system
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- Resolve issues relating to consignments, customer information, surcharges and stock
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- Identify, investigate and report system faults and recurring issues
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- Escalate technical issues to developers with clear supporting information
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- Write detailed reports for the Customer Service team
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- Manage product and catalogue data, including pack sizes, units and variants
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- Update pricing across multiple storefronts and websites
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- Publish prepared content across multiple websites
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- Reconcile warehouse portal data with the in-house system
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- Ensure online stock and pricing remain accurate
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Salary: R negotiable dependent on experience

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📌 E-Commerce Support And Digital Operations Assistant (Karratha)
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📍 Karratha