Job Description

DNAM Brands is a family-owned and operated company that owns and licenses a portfolio of globally recognized fashion and lifestyle brands, including Von Dutch, Ed Hardy, Valentino Orlandi, Allbirds, Badgley Mischka, and more.

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We are seeking a dependable, detail-oriented Customer Service / Data Entry professional with 2–3 years of experience , preferably within the apparel, fashion, wholesale, or consumer products industry.

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This position will support our customers and internal teams by processing orders, maintaining accurate account information, responding to customer inquiries, and assisting with day-to-day order management. The ideal candidate is organized, accurate, comfortable working in a fast-paced environment, and able to communicate professionally with customers and coworkers.

Key Responsibilities n

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- Enter and process customer purchase orders accurately and efficiently
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- Review orders for pricing, quantities, styles, colors, sizes, and shipping information
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- Maintain and update customer accounts, order details, and product information
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- Respond to customer inquiries regarding orders, availability, shipping, backorders, and general account questions
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- Provide customers with order confirmations and status updates
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- Coordinate with Sales, Production, Warehouse,



Shipping, and Accounting departments
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- Monitor open orders and follow up on pending or delayed shipments
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- Assist with order changes, cancellations, returns, credits, and other customer service requests
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- Verify data accuracy and correct discrepancies when needed
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- Maintain organized customer records and documentation
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- Communicate professionally with customers by phone and email
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- Assist the Customer Service and Sales teams with additional administrative duties as needed
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Qualifications nn
- 2–3 years of Customer Service and/or Data Entry experience
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- Apparel, fashion, wholesale, or consumer products experience strongly preferred
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- Strong data-entry skills with excellent accuracy and attention to detail
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- Experience processing customer purchase orders
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- Proficient in Microsoft Excel, Outlook, and general computer applications
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- Strong written and verbal communication skills
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- Excellent organizational and time-management skills
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- Ability to prioritize multiple orders and deadlines
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- Comfortable working in a fast-paced, team-oriented environment
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- Dependable, qualified, and able to follow through on customer requests
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📌 Customer Service / Data Entry - Apparel Industry (Sydney)
🏢 Dnam Brands
📍 Sydney