Job Description

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- Global Organisation in Warwick Farm
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- $37.30 per hour + super
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- Full time temporary opportunity - 6 Month with possible extension or permanency
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Our client, a leading global organisation based in Warwick Farm, is seeking a Warranty Claims Officer to join their busy customer service team.

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This role will see you manage a high volume of warranty and service enquiries while supporting customers throughout the claims process. You will work rotating shifts between 8:00am and 6:00pm, Monday to Friday.

Your duties will include: n

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- Managing high volume inbound calls regarding warranty and service enquiries
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- Responding to customers via phone, email and web channels
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- Processing warranty claims and service requests accurately and efficiently
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- Reviewing claim information and ensuring all required details are provided
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- Updating customer records and maintaining accurate claims information
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- Handling customer complaints and difficult interactions professionally
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- Liaising with internal departments to resolve warranty enquiries
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- Working towards KPIs including customer satisfaction and first call resolution
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- Completing general administration and data entry as required
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The successful candidate: nn
- Has previous experience in warranty claims, call centre or high volume customer service
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- Has a customer service or hospitality background, which will be highly regarded
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- Has robust communication skills, both written and verbal
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- Can confidently manage complaints and challenging customer interactions
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- Has excellent attention to detail and accurate data entry skills
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- Can work under pressure while remaining calm and professional
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- Is confident, friendly, switched on and genuinely passionate about customer service
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- Is available to work rotating shifts between 8:00am and 6:00pm, Monday to Friday
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All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age and genetic information.

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We thank you for your interest in this position; however, only suitable candidates will be contacted.

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📌 Claims Officer (Sydney)
🏢 Norwest Recruitment
📍 Sydney