Job Description

We're building the future of healthcare: enabling the first generation of intelligent healthcare providers. Backed by Y Combinator (YC) and Startmate (Blackbird), CareGP is one of the fastest-growing AI companies in the Primary Care space.

The Role n

We're looking for a Customer Success Lead to work directly with our CEO and Founder and own customer success end to end: onboarding, retention, expansion, and outcomes.

What You'll Do n

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- Own onboarding for recent clinics coming onto CareGP, making sure the transition is smooth from day one
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- Own retention and the ongoing health of your customer base
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- Own expansion within existing accounts as clinics see more value from the product
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- Own outcomes, making sure customers are actually getting results, not just using the product
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What We're Looking For nn
- 3–6 years in customer-facing roles, ideally SaaS
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- Early stage to growth stage startup experience, and you enjoy this phase
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- Sharp, fast, and commercially minded
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- Love building, and delivering world-class customer service and results
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- Frontline of AI in healthcare, real impact, not hype
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- Build the CS function from 0 to 1
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- Work with high-growth clinics transforming their operations
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- Customer Obsession
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- Speed
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- Focus
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- Ownership
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- Long-term thinking
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If you want to help define a category, not just join one, this is it.

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📌 Customer Success Lead (Sydney)
🏢 Care
📍 Sydney