Job Description

Hear Check is an independent audiology clinic looking for an experienced customer service or administration professional who enjoys a busy workplace, communicates clearly and takes pride in following things through.

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This is a permanent part-time position, Monday to Thursday, 8:30am to 5:00pm.

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This is a hands-on role combining patient service, administration, appointment coordination and practical hearing aid support . We are looking for someone interested in a long-term position where they can develop specialist knowledge, build strong relationships with patients and colleagues, and become a trusted member of our growing clinic.

About the role n

You will report to our Practice Operations Lead and Clinic Director , and work closely with our audiologists.

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Your responsibilities will include:

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Welcoming patients and providing warm, attentive service in person and over the phone.

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Managing a changing clinical diary and responding promptly to cancellations and booking changes.

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Coordinating appointments, recalls and follow-up, ensuring patients understand what happens next.

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Maintaining accurate patient records and completing payments and general clinic administration.

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Communicating clearly with the clinical team so requests are understood, recorded and followed through.

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Learning to provide basic hearing aid cleaning, maintenance, troubleshooting and minor over-the-counter repairs, with training and clear guidance on when to involve an audiologist.

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Supporting the smooth day-to-day operation of the clinic and helping patients feel comfortable and well looked after.

What will help you succeed n

You will bring warmth, patience and professionalism , together with the ability to work efficiently and accurately when priorities change.

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You will be comfortable welcoming a patient, recognising when something needs immediate attention,



adjusting your priorities and still keeping track of what needs to be completed.

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We are looking for someone who:

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Has demonstrated experience in a busy customer service, reception or administration role.

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Communicates clearly, respectfully and patiently, including with people who have hearing difficulties.

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Can stay organised and attentive to detail when managing interruptions and competing priorities.

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Takes ownership of tasks and follows them through to completion.

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Is confident using computers and willing to learn detailed systems, processes and procedures.

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Enjoys practical, hands-on work and is comfortable learning to handle small hearing aid components.

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Is dependable, receptive to feedback and interested in developing a long-term career in patient services.

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Understands the importance of confidentiality, accuracy and respectful patient care.

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Experience in medical, dental, allied health or another demanding service workplace would be valuable. Previous audiology experience is welcome, but is not essential .

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At Hear Check, your work will make a visible difference every day — whether that means helping someone hear more clearly, making an appointment easier to navigate, or ensuring a patient feels understood and supported.

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You will have the opportunity to:

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Develop specialist knowledge in audiology and hearing technology.

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Learn practical hearing aid support skills through training and guidance.

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Build genuine relationships with returning patients.

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Work closely with experienced clinicians in an independent clinic.

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Contribute to the growth and development of a close-knit team.

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Build a stable, long-term career in patient services and clinic operations.

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Audiology administration takes time to master. We are looking for someone who values learning, takes pride in doing things well and wants to become a trusted, knowledgeable and dependable member of our team for years to come.

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📌 Patient Services & Administration Officer - Audiology (Sunshine Coast)
🏢 seek.com.au
📍 Sunshine Coast