Awards and Trophies, Australia's largest trophy retailer, is seeking a motivated and detail-oriented Customer Relations Coordinator to join our team in a full-time position. As a member of our team, you will be responsible for managing customer orders, responding to queries via phone, email and online chat, creating purchase orders, and supporting the wider team as needed.
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Responsibilities:
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Efficiently manage customer orders while maintaining a high level of accuracy
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Respond to all customer inquiries via phone, and email in a timely and professional manner
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Create purchase orders and manage inventory levels to ensure timely order fulfillment
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Assist with showroom sales and support the wider team as needed
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Maintain a high level of attention to detail and accuracy in all aspects of the role
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Effectively manage priorities and work under pressure during peak seasons
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Requirements:
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Strong attention to detail and accuracy
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Excellent communication skills, both verbal and written
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Proven ability to work well both individually and in a team setting
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High level of commitment and reliability to past employers
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Strong computer literacy and typing skills
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Exceptional customer service skills and upbeat phone manner
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Ability to work under pressure effectively during sustained seasonal peaks
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Job Benefits:
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A varied and challenging role within a growing business
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On-the-job training provided
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Fantastic company culture and industry-leading workspace
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Great central location in Milton, with easy access to public transport
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To apply, please email your Resume and Cover Letter addressing the Key Selection Criteria. Although experience is highly regarded, we are looking for an enthusiastic person who we believe has the ability to fit within our team. This is a permanent full-time position, and applicants should be located within reasonable access to our Milton location.