Le Cordon Bleu is the world's largest hospitality education institution, with over 50 schools on five continents serving in excess of 20,000 students annually. From the start-up of our first school in Paris in 1895, our commitment is to provide the world's best education dedicated to hospitality management, culinary arts and gastronomy.
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n About the Role
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The Regional Officer is responsible for driving student recruitment in allocated regions through the co-ordination of sales and marketing activities within their assigned budget.
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Main Duties and Responsibilities
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- Co-ordinates the sales and recruitment activities
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- Undertakes follow-ups, queries, assesses applications and updates all records in EM Portal (internal CRM) on a daily basis
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- Assist with planning and implementation of sales and event activities in given regions
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- Assists in preparation of quarterly sales reports
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- Liaises with Regional Manager on all actual or foreseen variations to budgets or activities in a timely fashion
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- Assists in other markets as required by Senior Management
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- Co-ordinates and participates in recruitment events under the direction of the Regional Manager
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- Processes domestic applications ensuring a quick turn around with Admissions staff
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- Contributes to the promotion of international pathways
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- Contributes to the development, implementation and review of annual Student Recruitment plans
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- Provides informed advice to the Regional Manager to ensure marketing products are tailored to suit specific requirements of each academic program,
whilst also meeting domestic / international marketing strategies and cultural sensitivities
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- Monitors the use of all trademark and intellectual property in the region and immediately report any suspected infringement to the Regional Manager
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Formal Education & Certification
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- Bachelor’s degree from a college or university; or 2 years related experience and/or training; or equivalent combination of education and experience
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The Employee will demonstrate experience in:
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- The Education Industry, ideally within domestic student recruitment
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- Experience in Sales and Marketing
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- Representing organisations at external events
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- Event co-ordination
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- Providing a high levels of customer service
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- Application of administrative, clerical, records management procedures and systems operating within an administrative environment
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- Working in a multi-cultural environment
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The Employee will have competency in:
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- Customer Service – Manages customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
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- Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyses information skillfully; develops alternative solutions; works well in group problem-solving situations
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- Oral Communication – Speaks clearly and persuasively; listens and gets clarification; responds well to questions; demonstrates group presentations skills; participates in meetings.
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- Excellent organisational and time management skills
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- Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed
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- Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values
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- Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; looks for and takes advantage of opportunities; asks for and offers help when needed
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- Technology – Experience in the following software applications: Word, Excel, Outlook, PowerPoint, Internet Explorer and databases including experience in using CRM (Customer Relationship Management) systems
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Desirable
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- Experience in the hospitality industry
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- Working in a multi-cultural setting
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Special Conditions
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- Out of hours work will be required
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- Employee will be required to travel within assigned regions
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- Full Drivers License and Vehicle required
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- Laptop and Mobile Phone will be provided
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📌 Regional Officer (Ryde)
🏢 Le Cordon Bleu Australia
📍 Ryde
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