Job Description

Company Description n

Ibis Budget Newcastle are seeking energetic & enthusiastic Hotel All Rounder to work across both Front Office and Housekeeping to join our Team.

Job Description n

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- Working across both Reception and Housekeeping
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- Provide personalised service and a memorable experience for our guests – every guest, every interaction, every day.
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- Checking guests in and out Maintaining accurate guest accounts
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- Taking bookings, providing helpful information & entering reservations
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- Answering guests queries in a timely and productive manner.
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- Addressing guest requests and handling guest complaints in a positive manner.
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- Working in Housekeeping, cleaning guests rooms and servicing
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- Strong Attention to detail
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Qualifications n

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- Previous hotel front office reception experience preferable
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- Professional telephone manner and exceptional customer service skills
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- Are positive, friendly, and guest-oriented
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- Have a strong attention to detail
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- Are flexible and ready to work across a seven-day roster, including weekends and holidays
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Additional Information n

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What is in it for you:

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- ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage,
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- Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
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- Opportunity to develop your talent and grow within your property and across the world!
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📌 Hotel All Rounder (Newcastle)
🏢 AccorHotel
📍 Newcastle