Job Description

Global Account Director MSP x 3 Availablen

Reports to

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Director, Global MSP

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Role Type

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Full time

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Location

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CEMA

About Usn

Founded in 2011 and based in Melbourne, Australia, PingCo is a pioneering technology leader transforming telecommunications with TCAP , a groundbreaking, fully automated cloud calling platform. We partner with global telecom providers, streamlining operations, cutting deployment times, and boosting revenue through zero-touch automation and scalable solutions. As a Microsoft Certified Accelerator Partner, we integrate Operator Connect and Microsoft Teams, empowering carriers to innovate and deliver exceptional customer experiences. At PingCo , we’re a dynamic, collaborative team shaping the future of voice in a fast-evolving digital world.

The Opportunityn

Global Account Director will grow PingCo’s managed service provider channel across a dedicated market. The role will identify priority partners, develop a focused pipeline and convert consolidation, automation and voice service needs into commercial opportunities for PingCo.

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This is a senior individual contributor role requiring strong market knowledge, disciplined pipeline development and the confidence to lead opportunities from first contact through to commercial agreement.

Key Responsibilitiesn

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- Develop and execute a focused regional territory plan for the MSP channel.
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- Identify and qualify managed service providers that align with PingCo’s platform capabilities and commercial model.
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- Build relationships with senior commercial,



technical and operational stakeholders within prospective partners.
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- Create a strong pipeline through targeted outreach, industry relationships, referrals and relevant events.
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- Lead commercial discovery and coordinate technical discovery, workshops and demonstrations with Solution Engineering.
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- Explain how PingCo can help MSPs consolidate suppliers, automate service delivery and improve scale.
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- Develop proposals and business cases that reflect partner requirements, commercial value and implementation considerations.
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- Lead negotiations and progress opportunities through contract and transition into implementation planning.
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- Maintain accurate opportunity records, forecasts and next steps within the CRM.
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- Coordinate with the SVP, Western Europe and UK where accounts or opportunities overlap with the Tier 1 carrier market.
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- Provide the Director, Global MSP Division with clear reporting on pipeline health, market feedback and support required.
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- Share competitor intelligence and partner feedback with Product, Solution Engineering and the wider commercial team.
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- Represent PingCo at relevant MSP and telecommunications events.
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- Contribute to repeatable MSP sales materials, case studies and partner onboarding practices.
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- Undertake any other duties reasonably required by the Company from time to time.
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The Opportunitynn
- Strong business development experience within telecommunications, managed services, voice, UCaaS, SaaS or a related technology market.
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- Experience selling to or partnering with managed service providers across CEMEA, APAC or both.
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- An established network in relevant partner or service provider markets.
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- Demonstrated ability to create pipeline and win new business across multiple countries.
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- Understanding of MSP commercial models and the operational challenges created by fragmented voice services and suppliers.
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- Ability to lead commercial discovery and work effectively with technical specialists during solution development.
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- Strong negotiation, presentation and relationship management skills.
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- Disciplined CRM, pipeline management and forecasting practices.
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- High autonomy, sound judgement and the ability to prioritise a broad territory.
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- Excellent written and verbal English, with additional relevant language capability highly regarded.
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- Willingness to travel across the territory as required.
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Key Company Expectationsnn
- Showcases professionalism and consistently produces high-quality work on or ahead of time
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- Takes initiative, is a positive team member and exhibits strong communications skills
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📌 Global Account Director [CEMEA] (Melbourne)
🏢 Pingco Pty
📍 Melbourne