Job Description

Location:

Sydney CBD. This role will provide onsite support across two client locations within the CBD, primarily at Martin Place and George Street. n
n

n

Join a Growing Global Team
n systemsGo is expanding rapidly and we’re looking for an experienced Field Service Engineer who thrives on delivering high-quality IT solutions to our clients. If you’re dependable, curious, and excited by new challenges, this is your prospect to work with a dynamic, multicultural team and grow your skills in a supportive environment.

n

At systemsGo, we’re recognized for consistently delivering top-tier IT services that bridge global standards with local expertise. Our proven business model and deep understanding of supporting international companies ensure satisfied clients and long-term partnerships.

n

n

What You’ll Do

n

n
- Provide scheduled and ad hoc onsite and remote support to systemsGo clients.
n
- Troubleshoot IT infrastructure and network-related issues, ensuring timely resolution.
n
- Install, configure, and test computer and network systems for projects.
n
- Assist with engineering tasks under the guidance of Service Delivery Manager.
n
- Communicate effectively with clients and internal teams about system status and requirements.
n
- Monitor and escalate critical issues to management when necessary.
n
- Support the sales team by gathering technical information during client visits.




n
- Follow systemsGo’s methodologies to deliver consistent, high-quality service.
n
- Continuously develop your IT and communication skills to stay ahead in a fast-paced environment.
n

n

n

What We’re Looking For

n

n
- Diploma/Degree in Computer Science, Information Technology, or related field.
n
- 3+ years’ experience in IT end-user support or service delivery.
n
- Hands-on experience with office IT environments (PCs, printers, peripherals).
n
- Knowledge of network infrastructure (cabling, circuits, network devices).
n
- Robust customer service skills—able to explain technical issues clearly and summarize results effectively.
n
- Ability to work independently and as part of a team, following instructions to completion.
n
- Solid problem-solving skills and a proactive approach to learning.
n
- Language: Professional English required
n

n

n

Technical Skills

n

n
- Microsoft certifications (Windows 7/8/10 MCP/MCITP, MCSA/MCSE) highly desirable.
n
- Office 365 administration experience.
n
- Video conferencing support (Cisco WebEx, Zoom, Polycom).
n
- Windows Server and Microsoft services (AD, DNS, DHCP, WSUS, GPO).
n
- Networking experience (firewalls, switches).
n
- Familiarity with VDI, Microsoft Azure, MDM solutions.
n
- Project coordination experience is a plus.
n

📌 Field Service Engineer - Sydney
🏢 systemsGo
📍 Sydney