Job Description

Full-Time | Monday to Friday | No Weekends

n

Are you an experienced Medical Receptionist or customer service professional looking to build your career in healthcare?

n

Mackay Radiology is seeking a motivated and patient-focused Medical Receptionist to join our busy and supportive team in Mackay.

n

As the first point of contact for our patients, you will play an important role in creating a welcoming and positive experience while supporting the smooth day-to-day operation of our clinic.

n

Working alongside experienced Radiologists, technical and administration teams, you’ll gain exposure across a broad range of medical imaging services and have the opportunity to further develop your skills within a specialist healthcare environment.

ABOUT THE ROLE n

This is a permanent full-time position, working 38 hours per week Monday to Friday with no weekend work.

n

Reporting to the Clerical in Charge, your responsibilities will include:

n

n
- Welcoming patients and providing professional, compassionate and efficient service.
n
- Registering patients and processing relevant documentation.
n
- Managing incoming calls and responding to patient and referrer enquiries.
n
- Scheduling and managing appointments using our RIS system, Karisma.
n
- Providing patients with preparation requirements and relevant appointment information.
n
- Coordinating appointments to support efficient clinic workflows.
n
- Providing information regarding fees, Medicare rebates, DVA and third-party insurance claims.
n
- Processing patient accounts, EFTPOS and cash payments.
n
- Completing end-of-day processes including billing, Medicare and DVA batching, report follow-up and clinic closures.
n
- Working collaboratively with our clinical,



technical and administration teams to deliver an exceptional patient experience.
n

ABOUT YOU n

You will bring a warm, professional approach and enjoy working in a busy, patient-focused setting.

n

Ideally, you will have:

n

n
- Previous experience within medical administration, radiology or another patient-facing healthcare environment.
n
- An understanding of medical terminology or an interest in developing your knowledge.
n
- Strong communication and interpersonal skills, with the ability to demonstrate care, compassion and empathy.
n
- Excellent keyboard and data-entry skills with strong attention to detail.
n
- Strong organisation and multitasking skills, with the ability to manage competing priorities.
n
- Confidence working in a fast-paced environment and solving problems as they arise.
n
- The ability to work both independently and collaboratively within a team.
n
- EFTPOS and cash-handling experience.
n
- A commitment to ongoing learning and professional development.
n

FOR YOU n

At Mackay Radiology, we want you to build a rewarding career with us. You’ll benefit from:

n

n
- Monday to Friday hours with no weekends , supporting a great work-life balance.
n
- Comprehensive one-on-one training with an experienced trainer.
n
- A supportive and experienced team who will help you develop your knowledge and skills.
n




- Opportunities to expand your understanding of medical terminology and diagnostic imaging.
n
- Career development opportunities within Mackay Radiology, South Coast Radiology and the wider IDX Group.
n
- Discounted imaging services for employees and immediate family.
n
- Uniforms provided and annual salary reviews.
n
- Paid parental leave.
n
- Employee recognition and rewards programs.
n
- Access to discounts across hundreds of retailers, health and wellbeing initiatives and our Employee Assistance Program.
n

ABOUT US n

Mackay Radiology , part of South Coast Radiology and the Integral Diagnostics (IDX Group) , provides comprehensive diagnostic imaging services to the Mackay community.

n

Our services include MRI, CT, Digital Radiography, Ultrasound, Bone Mineral Density, Nuclear Medicine and Dental Imaging.

n

As part of IDX, one of the leading diagnostic imaging providers across Australia and Recent Zealand, our teams benefit from the scale and opportunities of a growing healthcare organisation while continuing to provide high-quality, patient-centred care within their local communities.

n

We are committed to investing in our people, technology and services and providing an environment where our employees can continue to learn, develop and build rewarding careers.

READY TO JOIN US? n

If you're passionate about providing exceptional patient service and would like to develop your career within medical imaging, we'd love to hear from you.

n

Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.

n

Building a healthier world, by delivering the best health outcomes one patient at a time.

#J-18808-Ljbffr

📌 Receptionist (Mackay)
🏢 SCR South Coast Radiology
📍 Mackay