Job Description

About The Company
n Our client is one of the world's leading tech company with a focus on business accommodation. With the head office in Germany this global leader services 90% of the fortune 500.

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With over 1500 staff globally and offices across Europe, the America's, Asia and Australia this is a great opportunity to join a global network and global corporate.

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About The Role
n We are searching for an experienced Team Leader to join the contact centre based in the CBD of Sydney. You will lead a team of 15 - 20 agents as an allrounder Team Leader.

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You will wear many hats including people management, workforce planning and process development.

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We are looking for a strong and focussed leader who is willing to help bring the team continued success. The team is going through a transformation so we need a competent and confident leader, happy to have tough conversations and be at the forefront of process improvement and someone who wants career progression.

Duties: n

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- Recruiting, mentoring, coaching,



and developing team members
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- Improving business performance and processes
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- Developing close working relationships with key stakeholders
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- Ensuring performance standards are met
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- Exceeding customer service metrics across all functions
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- Managing call queuesManaging escalation calls
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- Workforce planning
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Skills & Experience nn
- A solid track record of delivering results
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- Previous experience running and managing a Team
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- Strong attention to detail and exceptional time management skills
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- Strong analytical skills
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- Exceptional communication skills both written and verbal
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- Outstanding working knowledge of contact centre statistics
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Culture n

The current team work as a really cooperative and supportive team and feel like a family. They are big on continuous improvement and genuinely enjoy celebrating each others wins.

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📌 Team Leader (Sydney)
🏢 Citrus Group
📍 Sydney