Job Description

Customer Reservation & Support Agent Internship - Youth Adventure Travel

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Location: Australia (Byron Bay NSW)

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Type: Internship (4-6 months) - Flexible hours

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Start Dates: Versatile throughout the year.

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Reports to: Call Centre Manager & Support Manager

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Compensation: Travel perks, industry experience, and access to free/discounted tours

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Kickstart Your Travel Career with Happy Travels!

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Are you passionate about travel and keen to break into the tourism industry?

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Want to get hands-on experience with one of Australia's leading youth adventure travel agencies?

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Join Happy Travels as a Customer Reservation & Support Agent Intern and gain real-world experience in product management, supplier relations, marketing campaigns, and more - all while working on exciting projects that shape the future of youth travel.

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About the Internship

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In this dynamic, fast-paced internship, you'll work closely with our Call Centre Manager & Support Manager. At Happy Travels, you will be supported by a team of experts with over 20 years of industry experience & knowledge to help manage our global product range, build relationships with awesome travel suppliers, and support the rollout of new international travel campaigns. You'll be part of a small, high-energy team that loves adventure, creativity, and getting things done.

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️ What You'll Be Doing

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- Chat with new leads over messaging apps or on the phone to help them plan and book trips
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- Make sure current enquiries get assigned to the right team member so nothing slips through the cracks
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- Send out first messages to new leads quickly to keep conversations moving
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- Keep an eye on team inboxes and calls, making sure customers get a timely response
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- Follow up with leads and keep records up to date so the sales process runs smoothly
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- Step in to help finalise bookings when a team member is away, keeping the customer journey seamless




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- Provide friendly aftercare and support to customers, answering questions and making sure they're happy after booking
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- Be the go-between for customers, sales staff, and suppliers to make sure everything runs smoothly behind the scenes
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- Book in staff familiarisation trips with third-party operators
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- Answering incoming calls from our 1300 customer support number
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- Assisting existing customers with any travel issues
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- Assisting existing customers with any changes to their itineraries and travel plans
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- Investigating and processing customer refund requests
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- Managing online reviews and responding to them
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- Investigating and rectifying any agent errors
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- Quality auditing
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Who We're Looking For

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- A travel lover with a passion for youth adventure, backpacking, or cultural exploration
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- Robust attention to detail and solid organisational skills
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- Comfortable with spreadsheets, websites, or admin systems (we'll show you the ropes)
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- Great communicator - both written and verbal
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- Self-motivated, enthusiastic, and keen to learn
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- A marketing, tourism, business, or communications student (or recent grad)
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What You'll Get

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- Hands-on experience in the travel industry with real responsibility from Day 1
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- A supportive team environment with training and mentoring from the Call Centre Manager & Support Manager
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- Access to famils, free trips, and heavily discounted tours through our travel partners
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- A glowing reference and professional experience that looks amazing on your resume
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How to Apply

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Send your CV and a short intro email or video to with the subject:

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Customer Reservation & Support Agent Internship - Your Name

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Applications will be reviewed on a rolling basis - don't wait!

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This isn't just an internship - it's your first step into the travel industry.

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Help us shape the next generation of unforgettable adventures.

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Let's get started. ️

📌 Customer Reservation & Support Agent Internship (Talofa)
🏢 Happy Travels
📍 Talofa