Job Description

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Peters Ice Cream is Australia's number one ice cream manufacturer, with over 110 years of heritage. At Peters, our purpose is to help everyonetreat life joyfully , now and for years to come. We are proud of our portfolio of iconic brands, such as Drumstick, Maxibon, Connoisseur, and Frosty Fruits. Join a company whose core values areWe are Better Together, We do What is Right, We Take Ownership, andWe Seek to Improve .

About the Role n

We have an exciting opportunity for an experienced Customer Business Manager (CBM) to join the Convenience & National Accounts team.

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Reporting to the National Sales Manager, you will hold full P&L; and strategic responsibility for key Petrol & Convenience customers, driving profitable and sustainable growth through best-in-class Joint Business Plans (JBPs), customer partnerships, and commercial execution. This role will include line management.

Key Responsibilities n

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- Lead the end-to-end management of major Petrol & Convenience customers.
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- Oversee additional state-based and national accounts through the leadership of a Key Account Manager
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- Own customer P&L; outcomes, including revenue, gross profit, trade spend, forecasting, and profitability
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- Drive new business within existing customers and emerging channels
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- Develop and execute customer Joint Business Plans to deliver sustainable growth and market share gains
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- Lead customer negotiations, promotional planning,



range reviews, and activation programs
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- Drive category, ranging, space, and eCommerce opportunities
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- Build strong relationships across customer and internal stakeholder groups, including Category, Marketing, Demand Planning, Supply Chain, and Finance
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- Contribute to annual planning, budgeting, and broader team leadership initiatives
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Skills & Experience nn
- 5+ years' experience in FMCG sales, key account management, or retail customer management
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- Strong commercial and financial acumen, including P&L; management
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- Experience in forecasting, analysis, and business planning
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- Proven capability in strategic sales planning and customer relationship management
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- Strong communication, presentation, and negotiation skills
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- Experience leading, coaching, or influencing teams
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- Tertiary qualification in Business, Commerce, Marketing, or a related discipline preferred
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- Exposure to a successful & innovative global FMCG business with a portfolio of iconic and well-known brands;
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- an attractive remuneration package;
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- ample free parking;
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- great weekly discount on our iconic ice-creams at our on‑site staff shop and subsidised staff canteen;
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- ‘flexible working week’ with optional work from home days; and
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- versatile & challenging projects within a energetic team.
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📌 Customer Business Manager (Monash)
🏢 Peters Ice Cream
📍 Monash