Job Description

RQ11475 - Software Developer - CRM - Senior Location: Onsite - 40 St Clair Ave W - Toronto Duration: 1+ year contract - 273 business days - Extension: 1 n

Must Have:

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- Must have prior "Lead" experience as a MS Dynamics Developer.
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- Minimum 7 years of software development and enterprise application delivery experience.
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- Minimum 5 years of experience implementing Dynamics 365 and Power Platform solutions and Azure solution design
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- Working knowledge of Dynamics interoperability, integration and capability with other Microsoft cloud technologies
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- Working knowledge of both low code development and custom development on Dynamics 365
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- Experience with Dynamics CRM Customer Service Workspace, Agent experience profile, Session templates, workstream, and routing.
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- Experience with custom. Web API development, ASP.NET Net Core, Entity Framework, Azure SQL, DevOps, CI/CD Pipelines etc.
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Nice to have:

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- Prior OPS/Public sector exp.
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Responsibilities :

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Technical Leadership

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- Provide technical leadership, guidance, and mentorship to developers and technical team members.
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- Lead by example as a hands-on contributor while enabling team success and delivery excellence.
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- Perform code reviews and establish development standards, security controls, and best practices.
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- Create an environment where team members are empowered to contribute, innovate, grow, and perform at their best.
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- Coach and mentor developers, supporting their technical and skilled growth.
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- Act as a subject matter expert and ensure effective transfer of solution-critical knowledge.
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Solution Architecture & Design

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- Architect, design, and implement Dynamics 365 Customer Service and Case Management solutions using both out-of-the-box capabilities and custom development.
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- Strong expertise in Dataverse design and development, including data modelling, table relationships, business rules, security architecture, plug-ins, workflows, data migration, and system integrations.
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- Design scalable and secure enterprise solutions leveraging Dynamics 365, Power Platform, Azure, and Dataverse.
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- Develop architecture artifacts, including contextual, conceptual, logical, and physical solution designs.
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- Define technical roadmaps, integration patterns,



and solution deployment strategies.
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- Ensure solutions align with enterprise architecture standards and best practices.
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Development & Delivery

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- Collaborate closely with Business Analysts, Product Managers, Solution Architects, and stakeholders to refine and translate business requirements into technical solutions.
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- Develop detailed technical designs, sprint plans, and work breakdown structures within Agile/Scrum delivery frameworks.
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- Build and configure Power Apps, Power Automate workflows, custom connectors, plugins, and integrations.
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- Design and implement APIs and integrations with internal and external enterprise systems.
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- Lead functional workstreams and coordinate activities across developers, testers, business SMEs, and project teams.
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- Support application deployments, releases, troubleshooting, and ongoing production support.
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Integration & Cloud Services

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- Design and implement integrations using Azure services and enterprise integration patterns.
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- Develop cloud-native solutions utilizing Azure Functions, Logic Apps, API Management, App Services, Storage Services, and Key Vault.
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- Ensure solution scalability, maintainability, performance, and security.
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DevOps & Quality Assurance

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- Lead CI/CD implementation using Azure DevOps and GitHub.
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- Establish automated deployment and testing practices.
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- Ensure adherence to software engineering principles, coding standards, and quality assurance processes.
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- Manage development environments and support large-scale solution deployments.
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Innovation & Continuous Improvement

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- Leverage AI technologies, including Microsoft Copilot, Generative AI, Agents, and Large Language Models (LLMs), to improve productivity, development practices, solution design, and testing approaches.
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- Promote continuous learning, innovation, collaboration, and knowledge sharing.
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- Stay current with Microsoft technology roadmaps and emerging industry trends.
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Required Qualifications

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Experience

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- Minimum 7 years of software development experience, including enterprise application delivery.
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- Minimum 5 years of experience implementing CRM, case management, or business process solutions using Dynamics 365 and Power Platform.
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- Minimum 3 years in a Technical Lead, Lead Developer, or Solution Lead role.
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- Experience leading cross-functional Agile delivery teams.
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- Experience delivering solutions in complex enterprise or public-sector environments.
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Technical Skills

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Microsoft Platform

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Demonstrated hands-on experience with:

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- Microsoft Dynamics 365
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- Microsoft Power Platformn n
- Power Apps
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- Power Automate
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- Power Pages
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- Microsoft Azuren

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- Azure Functions
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- App Services
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- API Management
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- Logic Apps
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- Azure Storage
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- Azure Key Vault
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- Microsoft Dataversen

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- Data Modelling
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- Security Framework
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- Business Rules
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- Data Integration
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Development Technologies

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- .NET / C#
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- REST APIs and Web Services
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- JavaScript / TypeScript
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- Azure DevOps
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- GitHub
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- Visual Studio
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- SQL Server
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- Enterprise integration and middleware technologies
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Architecture & Integration

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- Experience designing and implementing complex integrations across multiple business systems.
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- Strong understanding of API-led architecture, cloud integration patterns, and enterprise software design.
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- Experience creating high-level and detailed solution designs.
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- Deep understanding of software engineering principles and design patterns.
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AI Disclaimer: Source Code may use artificial intelligence (AI) tools to assist in certain aspects of its recruiting and business operations.

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Note: The higher end of the range is intended for absolutely exceptional candidates who meet all must-have requirements and most or all nice-to-have qualifications. The client will evaluate candidates based on both rate expectations and overall skill set when shortlisting.

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INCORPORATED RATE RANGE (7.25 billable hours per day)

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- $88.69/hr - $106.48/hr Inc.
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T4 RATE RANGE (7.25 billable hours per day)

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- $70.95/hr - $85.18/hr T4
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📌 Rq11475 (2330)
🏢 Source Code
📍 2330