Job Description

We are looking for a motivated and customer-focused Sales & Admin Assistant to join our small team at Rev-Bikes in Nunawading. Part time or full time considered, with plenty of flexibility to suit the right candidate.

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Rev-Bikes sell & service e Bikes, e Trikes and e Tandems (and a growing range of Adaptive e Bikes), as well as installing low-powered Conversion Kits to electrify existing bicycles. Our customers vary widely, but are often retirees and people with various disabilities.

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This is a dynamic, hands-on role combining customer sales, retail support, and administrative duties. You will be the face of the store—helping customers find the right eBikes and accessories, while ensuring smooth day-to-day operations behind the scenes.

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If you are energetic, organised, and passionate about delivering great customer experiences, this role may be a great fit for you.

Key Responsibilities n

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- Welcome and assist customers in-store, via phone, and email
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- Understand customer needs and recommend suitable bicycles and accessories
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- Drive sales through consultative selling and product knowledge
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- Handle customer enquiries and follow-ups to ensure satisfaction
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- Support after-sales service and customer retention
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Administration & Operations nn
- Process sales accurately using POS systems
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- Maintain customer records and CRM updates
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- Assist with invoicing, quotes, and general admin tasks
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- Support store presentation, merchandising, and displays
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Stock & Inventory Support nn
- Assist with stock management, tagging, and receiving deliveries
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- Support stocktakes and inventory reporting
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- Monitor and report low stock levels
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Team Support nn
- Work closely with the sales and workshop teams
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- Support marketing promotions and in-store campaigns
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- Contribute to a positive and high-performing team culture
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About You n

We are looking for someone who is:

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- Passionate about bikes & the cycling lifestyle (essential to have at least some experience with bicycles)
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- Confident in customer service and/or retail sales
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- Explicit communicator (excellent English) with a friendly and professional approach
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- Highly organised with great attention to detail
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- Comfortable using computers, ideally experienced with Xero & Shopify (or happy to learn)
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- Sales-driven, with a willingness to learn and grow
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- Reliable, mature, proactive, and a strong team player
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What We Offer nn
- Supportive and energetic team environment
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- On-the-job training and product knowledge development
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- Opportunity to grow within the business
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- Staff discounts on bikes and accessories
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- Performance-based incentives (where applicable)
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Key Performance Areas nn
- Sales performance and conversion rates
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- Customer satisfaction and service quality
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- Accuracy in administration and stock handling
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- Contribution to team and store performance
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📌 Sales & Admin Assistant (Melbourne)
🏢 REV Bikes
📍 Melbourne