Work Setup: Fully office-based for initial 4-week training, moving to 3 days office / 2 days WFH
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Duration: 6-Month Contract ( October 2026 - April 2027)
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Pay Rate: $40.00/hr + Super
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Location: Melbourne CBD
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Work Setup: Fully office-based for initial 4-week training, moving to 3 days office / 2 days WFH
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Duration: 6-Month Contract ( October 2026 - April 2027)
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About the Opportunity n
We are recruiting on behalf of a major general insurance provider for dedicated Customer Service Consultants to join their high-performing Melbourne CBD team.
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If you bring solid general insurance experience and excel in a fast-paced environment, this role offers an ideal balance of hybrid flexibility, structured support, and varied daily tasks.
What You'll Be Doing n
You will manage member interactions across multiple channels:
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Inbound Phone Service (60%): Assist members with policy enquiries, coverage details, and new policy setups.
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Workflow & Written Requests (20%): Process email submissions, online referrals, and social media queries through internal workflow systems.
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Current Business & Sales (10%):
Handle inbound enquiries from prospective members looking for new coverage.
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Outbound Support (10%): Complete non-sales follow-ups to ensure documentation and enquiries are fully resolved.
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Hours & Location nn
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Operating Hours: Rotating shifts between 8:00 AM - 8:00 PM , Monday to Friday.
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Training & Buddying: 2 weeks of full-time in-office training and hands-on buddying with experienced team members in Melbourne CBD to set you up for success.
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Hybrid Split: 3 days in the Collins Street office, 2 days working from home.
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Key Requirements nn
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Insurance Experience: Prior background in general insurance (policy admin, claims, or contact centre) is essential.
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Communication: Clear, articulate verbal phone skills and concise written communication.