Job Description

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We're partnering with one of Melbourne's leading event and hospitality groups to recruit a Senior Events & Client Experience Lead . This is an opportunity for an experienced events professional who can seamlessly balance client relationships, event planning, commercial outcomes and operational delivery.

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You'll take ownership of premium events from handover through to execution, acting as the key connection between clients, suppliers, sales teams and operational stakeholders. From intimate celebrations to large-scale corporate events, you'll ensure every experience is delivered to an exceptional standard.

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If you're looking for a role where you can genuinely influence the client journey, drive outcomes and deliver memorable events, we'd love to hear from you.

What You'll Be Doing n

As the Senior Events & Client Experience Lead, you'll manage the end-to-end planning and delivery of events while ensuring clients receive an outstanding experience throughout the entire process.

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Your responsibilities will include:

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- Managing events from confirmed booking through to successful delivery
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- Building trusted relationships with clients and stakeholders
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- Leading planning meetings, detail sessions and venue inspections
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- Coordinating suppliers, contractors and event partners
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- Preparing detailed event documentation and operational briefs
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- Collaborating closely with sales and operations teams to ensure seamless execution
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- Driving revenue through thoughtful upselling and value-add opportunities
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- Attending key events and overseeing successful delivery
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- Supporting and mentoring team members within the planning function
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- Conducting post-event reviews and gathering client feedback
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- Contributing ideas, innovation and improvements to enhance the client experience
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What We're Looking For n

This opportunity will suit a well-rounded events professional who understands every stage of the event journey.

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You'll ideally bring:

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- Proven experience in senior event planning, event production or venue events management
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- Strong stakeholder and client relationship management skills
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- Experience delivering premium events from concept through to execution
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- A solid understanding of both event operations and event planning
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- Commercial awareness with the ability to identify and maximise revenue opportunities
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- Excellent organisational skills and attention to detail
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- The ability to manage multiple priorities in a fast-paced environment
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- Strong written and verbal communication skills
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- A proactive, solutions-focused approach
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- Experience mentoring, guiding or supporting team members
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Why Join? nn
- Join a market-leading events and hospitality business
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- Work across a diverse portfolio of premium events
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- Take ownership of the client journey and event experience
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- Collaborate with passionate and highly experienced professionals
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- Enjoy a wide-ranging, fast-paced role where no two days are the same
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- Be part of a business that values innovation, teamwork and excellence
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- Genuine opportunity to make an impact and contribute to business growth
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Please note: Sponsorship is not available for this role, only candidates with full working rights in Australia will be considered

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📌 Senior Events & Client Experience Lead (Melbourne)
🏢 Pinnacle People Australia
📍 Melbourne