Job Description

Description n
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At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there.

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We are seeking an experienced Service Delivery Manager to lead the delivery, operational support, and continuous improvement of critical technology services within a complex and highly governed environment. This role is responsible for ensuring services are customer-focused, secure, reliable, and aligned to organisational objectives, while maintaining strong stakeholder relationships and driving service excellence across internal teams and external providers. This opportunity is a 12-month fixed-term contract.

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Requirements n
What You’ll Do n

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- Manage end-to-end service delivery to ensure services meet agreed performance standards and business outcomes
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- Act as a key point of contact for stakeholders, customers, vendors, and delivery teams
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- Lead service transition activities for new and changed services, including service catalogues and service agreements
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- Monitor service performance, identify improvement opportunities, and drive continuous service optimisation initiatives
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- Coordinate internal and external service providers to ensure integrated and efficient service delivery
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- Ensure services, solutions, and operational processes comply with security, governance, and technology standards
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- Manage planned and unplanned changes while minimising business disruption and maintaining stakeholder communication
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- Support incident response activities and contribute to operational resilience initiatives
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- Lead the development and testing of business continuity and service recovery plans
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- Provide reporting, insights,



and recommendations to support operational and strategic decision-making
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What You’ll Bring n

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- Demonstrated experience in Service Delivery Management within complex enterprise or government environments
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- Strong stakeholder engagement and relationship management skills across technical and business teams
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- Experience managing technology services, service performance, and operational support functions
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- Proven ability to drive continuous improvement and business process optimisation initiatives
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- Sound understanding of IT service management frameworks and operational governance practices
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- Experience coordinating cross-functional teams and third-party service providers
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- Strong communication, problem-solving, and organisational skills
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- Ability to operate autonomously and exercise qualified judgement in fast-paced environments
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- Experience supporting business continuity, incident management, and change management activities
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- An active NV2 Security Clearance is required for this position
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Benefits n
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Why You'll Love Working Here:

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Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

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- Extensive training and development opportunities that enable continual growth as part of your career planning.
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- Extensive discounts and benefits to maximise your money.
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- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
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- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
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CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

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Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

📌 Service Delivery ManagerCleared) (Canberra)
🏢 Centorrino Technologies
📍 Canberra