Job Description

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About BackTrack

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BackTrack supports disadvantaged and at-risk young people in the Armidale region. Our work spans education programs for young people at risk of disengaging from school, a transition program that builds life and work-ready skills, and a social enterprise that offers real work. Our people do demanding, emotionally complex work — often alongside young people who’ve experienced significant adversity.

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About the role

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This is a new, first-of-its-kind role at BackTrack, dedicated entirely to the wellbeing of our staff (it’s separate from our Wellbeing Team, who focus on the young people in our programs).

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It goes well beyond a traditional EAP. You’ll be a visible, mobile and approachable presence — offering support as part of everyday interactions in the teams you support, not only from a clinical office. A big part of the role is helping our people recognise and manage vicarious trauma, and building healthy, sustainable boundaries with the young people they support.

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Confidentiality is at the heart of it. Our staff need to know you’re a genuine “vault” — someone who holds what’s shared in strict confidence and only steps outside that when there’s an unacceptable risk to someone’s safety.

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What you’ll do

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- Provide confidential, short-term, solution-focused wellbeing support and psychoeducation — woven into everyday work, not just formal appointments
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- Respond to critical incidents and facilitate team and group debriefs after high-intensity shifts
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- Design and deliver short, practical training that builds staff and manager capability to manage exposure to trauma — and bring in subject-matter experts where needed
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- Help staff build and maintain healthy professional boundaries with young people
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- Coach and support managers (in partnership with HR) to look after their teams
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- Champion a positive, proactive wellbeing culture and role-model safe and healthy work practices
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- Maintain trusted referral pathways to the EAP and external services
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What you’ll bring

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- A recognised qualification and current registration/eligibility in an appropriate mental health discipline — e.g. AASW-eligible Social Work degree, registered Psychologist (AHPRA), Accredited Mental Health Social Worker, Mental Health Nurse, or accredited Counsellor/Psychotherapist
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- A minimum of three years’ post-qualification experience
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- Experience supporting people in trauma-exposed, high-stress or emotionally demanding work, and a strong understanding of vicarious trauma
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- A proven ability to hold strict confidentiality and navigate the tension between confidentiality, duty of care and the employer’s WHS obligations
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- Experience designing and delivering short training or capacity-building sessions
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- Comfort providing support as part of everyday interactions, not only in a clinical, office-based setting
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- The ability to work independently and exercise sound judgement
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- A current (or willingness to obtain) Working with Children Check and National Police Check
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Why join us

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- Three years of funding certainty, growing to full-time in Year 3
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- SCHADS Level 5 base plus 12% super and NFP salary packaging to boost your take-home pay
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- Local sites and minimal travel
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- A competitive package of salary and perks, including additional annual leave and paid leave over the Christmas closedown
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- Genuinely meaningful work with a respected organisation, shaping a brand-new role from the ground up
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How to apply

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To apply, please submit your resume and a short cover letter addressing the “What you’ll bring” criteria by hitting apply now or send to by 22 July 2026 . For a copy of the full position description or a confidential chat about the role, contact Toni, HR Manager,

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BackTrack is committed to the safety and wellbeing of children and young people, and all appointments are subject to relevant background checks. We are an equal-prospect employer and warmly welcome applications from Aboriginal and Torres Strait Islander people, people with disability, and people from all backgrounds and communities.

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📌 Staff Wellbeing & Mental Health Practitioner (2350)
🏢 BackTrack Youth Works
📍 2350