Job Description

About the Job
n An opportunity is available for a professional, customer service–driven Receptionist to join the on-site team at a premium commercial precinct in Melbourne’s CBD.

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This is a highly visible front-of-house reception role suited to someone who takes pride in presentation, communication and delivering a consistently positive experience for tenants and visitors. You will be a key point of contact within the precinct and play an important role in its day-to-day operation.

About Youn
n This role will suit someone with a strong reception, front-of-house or customer service background who understands the expectations of a professional corporate environment. You will value service quality, teamwork and accountability.n
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About the Rolen
n Reporting to the Head Concierge, you will be part of a small on-site team responsible for delivering a high standard of service in a busy corporate setting. n

You will act as the main reception and welcome point for visitors entering the building, providing clear information, managing access and supporting tenants as required. The role is hands-on and requires a calm, professional approach at all times.

Benefits

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Prime CBD location in a premium commercial precinct, with easy access to public transport, cafes, restaurants and retail.

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Strong team culture with clear structure and opportunities for long-term growth.

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Discretionary performance bonus recognising consistency, professionalism and contribution.

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Exclusive local discounts across nearby cafes, bars and restaurants within and around the precinct.

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Key Responsibilitiesn
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Welcoming visitors and providing a professional front-of-house reception experience.

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Delivering prompt, courteous and personalised service to tenants and visitors.

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Managing visitor access, passes, bookings and deliveries.

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Acting as a central reception point of information for the precinct.

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Responding to queries or issues in a professional and solutions-focused manner.

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Completing regular lobby walks and maintaining presentation standards.

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Building positive working relationships with tenants, contractors and internal teams.

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Promoting precinct facilities and services.

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Maintaining accurate records and following established procedures.

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Adhering to security, safety and operational requirements.

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Skills:n

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Experience in a reception, front desk, concierge, hospitality or corporate front-of-house role.

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Clear and confident communication skills.

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High standards of personal presentation.

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The ability to work well within a team while taking ownership of your responsibilities.

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A positive attitude and strong work ethic.

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How to Apply:

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Click APPLY or email your resume to [email protected].
n For a confidential discussion, please call Narule on 0415 137 953

📌 Concierge (Melbourne)
🏢 Brook Recruitment
📍 Melbourne