Job Description

Patterson Cheney Cars and Trucks – Mulgrave VIC

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Mercedes-Benz Waverley is proud to be part of a Mercedes-Benz dealer group that earned Mercedes-Benz Circle of Excellence Metro Dealer of the Year for 2020, 2021, 2022, 2023, 2024, and 2025, reflecting our commitment to excellence in customer service and dealership performance.

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As we continue to grow, we are seeking a professional, friendly, and highly organised Dealership Receptionist to join our team.

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What’s on Offer

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- Competitive salary plus commissions (based on experience)
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- Monday to Friday, full-time role
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- Modern facilities and supportive team environment
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- Ongoing training and development
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- Access to employee group discounts across vehicles, servicing, and parts
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- Job security within a strong, privately owned automotive group
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- Employee Assistance Program
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- A supportive, high-performing team culture
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About the role:
n At Mercedes-Benz Waverley, luxury, professionalism, and exceptional customer experiences are at the heart of everything we do. As the first point of contact for our guests, you will play a key role in shaping memorable first impressions and representing one of the world's most prestigious automotive brands.

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Key responsibilities:

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- Act as the lead point of contact for all visitors and incoming enquiries
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- Deliver a premium first impression, both in person and over the phone
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- Oversee the day-to-day flow and presentation of reception
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- Coordinate and maintain customer records and databases
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- Liaise professionally with customers, suppliers, and couriers
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- Manage stationery, supplies, and front-of-house organisation
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- Maintain immaculate presentation across reception and guest lounge areas
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- Handle incoming/outgoing mail and dealership communications
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- Provide proactive support to administration and management teams
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- Identify opportunities to improve the overall customer experience
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About you:

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- You are a confident and polished professional who thrives in a fast-paced, customer-focused environment and takes pride in owning your space.
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- Proven experience in a reception or front-of-house role (dealership experience highly regarded)
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- Solid ability to take initiative and manage priorities independently
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- Exceptional communication and interpersonal skills
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- High level of professionalism and personal presentation
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- Strong attention to detail and organisational skills
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- Comfortable working in a high-volume environment
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- A proactive, solutions-oriented mindset
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📌 Dealership Receptionist - Mercedes-Benz Waverley (Monash)
🏢 Patterson Cheney Cars and Trucks
📍 Monash