Job Description

Team Leader Sales (My Touring) - Broadbeach, QLD n

Apply now Refer a friend Job no: Brand: Ignite Work type: Full time Location: Queensland Categories: Sales and Customer Service

Get on the coach! Ready to ride the road to success? We’re on the lookout for a proactive and results driven My Touring Sales Team Leader to take the helm of our dynamic touring call centre team. In this pivotal role, you’ll lead from the front—overseeing day-to-day operations, driving performance in sales or service, coaching your team, and ensuring every customer interaction is smooth sailing. With a robust background in the travel industry , your leadership skills will inspire excellence in a fast-paced, target-driven environment. Whether it’s an inbound query or an outbound opportunity, you’ll guide your team to deliver exceptional customer experiences that turn dreams into unforgettable journeys. If you're a travel professional who knows how to transform an ordinary trip into an extraordinary adventure, it's time to #getonthebus and join our exciting journey. Come make help us redefine the future of coach touring travel! What you'll be doing... n

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- Lead and motivate a team of touring agents handling enquiries via phone, email, and chat.
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- Monitor real-time team performance to ensure KPIs are met (e.g. call quality, conversion rates, AHT, CSAT, revenue).
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- Conduct regular performance reviews, coaching sessions, and team briefings.
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- Provide expert assistance with escalated customer issues and complex touring bookings.
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- Support workforce planning, including shift scheduling, attendance tracking, and resource allocation.
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- Ensure agents are up to date on cruise products, promotions, policies, and system updates.
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- Maintain quality standards by reviewing interactions, giving feedback, and driving improvements.
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- Collaborate with cruise line partners, internal teams, and management to address operational or service issues.
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- Generate and present team performance reports (daily, weekly, monthly) with actionable insights.
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Who you are... nn
- A MUST: Travel industry experience with a passion for sales
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- Minimum 2 years' call centre experience, including at least 1 year in a leadership or supervisory role
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- Background in the travel industry (B2C or B2B), with experience in sales, customer support, or bookings
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- Strong knowledge of travel industry products, destinations, and booking systems (e.g. Polar, Amadeus, Sabre, or proprietary platforms)
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- Proven leadership experience with a track record of coaching, developing, and managing team performance
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- Excellent communication, problem-solving, and interpersonal skills, with the ability to build meaningful relationships and collaborate effectively
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- Strong organisational skills, high attention to detail, and the ability to multitask while meeting deadlines in a fast-paced environment
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- Proficiency in MS Office and CRM/contact centre platforms, with the ability to thrive in a high-pressure, metrics-driven environment
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- Touring/coach tour experience ‘highly desirable’
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Your awesome extras... n

Ongoing skills development

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Catapult your career across a network of brands and businesses in an evolving industry

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Say no to full price! Nab discounts on travel and more thanks to our sweet rewards program

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Access to industry leading health and well - being programs and financial advisors

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Set up shop in a swanky beachfront office in Broadbeach

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Enjoy social events to promote networking, celebration of wins, and sometimes just for fun!

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Take volunteer leave as part of giving back to the local community

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#LI-KP1#IGNT#LI-Onsite

Applications close: #J-18808-Ljbffr

📌 Team Leader Sales (My Touring) - Broadbeach, QLD (City of Gold Coast)
🏢 StudentUniverse
📍 City of Gold Coast