Job Description

Full-Time | $100,000–$110, 000 + Super + Bonuses | Negotiable for the right candidate n

Angel Aesthetics is a growing cosmetic medical clinic group committed to delivering exceptional client experiences, high professional standards and operational excellence.

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We are seeking an experienced, highly organised and proactive Operations Manager to oversee people, performance, workforce administration and operational coordination across our Brisbane, Gold Coast & Perth clinics.

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This is a hands on leadership role suited to someone who thrives on accountability, structure, developing people and ensuring tasks are completed to a high standard.

About the Role n

Working closely with senior management, you will be responsible for three key areas:

People, Training & Performance n

Coordinate employee onboarding, induction and role specific training.

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Assist on administration when needed.

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Be the go to person for questions and answers every working day.

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Ensure employees understand and follow policies, procedures, SOPs and position descriptions.

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Monitor employee performance, KPIs and probation periods.

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Identify performance gaps and coordinate coaching, retraining and improvement plans.

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Monitor professionalism, communication, attendance and workplace conduct.

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Critical thinking, problem solving & common sense exercised daily.

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Support staff motivation, engagement, recognition and incentive programs.

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Escalate ongoing performance and conduct concerns to senior management.

People & Administration n

Coordinate recruitment, onboarding documentation and employment contracts.

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Maintain accurate employee records and HR documentation.

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Oversee leave administration, rostering and roster changes.

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Manage Timely administration and payroll inputs.

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Coordinate uniforms, staff devices, email accounts, system access and logins.

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Ensure workforce administration is accurate, organised and completed on time.

Facilities, Maintenance & IT Coordination n

Coordinate repairs, maintenance and facilities requirements across both locations.

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Organise and follow up with contractors, trades and external service providers.

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Oversee gardening and external maintenance requirements.

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Coordinate phones, internet connectivity and basic IT troubleshooting.

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Arrange external IT support when required.

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Ensure operational issues are followed through to resolution.

About You n

We are looking for someone who:

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Has demonstrated experience in people management, HR operations, practice management or multi-site business operations.

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Is confident managing performance, difficult conversations and employee accountability.

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Has strong organisational skills and exceptional attention to detail.

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Is proactive, resourceful and solution-focused.

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Can confidently manage competing priorities across multiple locations.

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Has experience with recruitment, rostering, HR administration and workplace systems.

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Understands the importance of confidentiality, professionalism and consistent standards.

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Takes ownership of responsibilities and follows tasks through to completion.

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Experience within healthcare, medical aesthetics or another multi-site service business will be highly regarded.

What We Offer n

Competitive salary based on experience.

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A full-time leadership opportunity within a growing business.

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The opportunity to improve systems, develop staff and influence business operations.

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A supportive senior leadership team.

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A wide-ranging role with genuine responsibility and autonomy.

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Beautiful, premium clinic environments.

Location n

This position operates across our Brisbane (Milton), Gold Coast (Bundall) & Perth clinics. Regular travel between locations is required. Interstate travel required for Perth as well, all expenses paid.

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📌 Operations Manager (Brisbane)
🏢 Angel Aesthetics Clinic
📍 Brisbane