Job Description

Call Centre Officer - Newcastle | NSW Government n

The Company
Our client is a well-known NSW Government organisation committed to delivering exceptional customer experiences and making it easier for the community to access government services.

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They are seeking enthusiastic and motivated Call Centre Officers to join their high-performing and dynamic team on an initial 3-month contract, based in Newcastle with hybrid working arrangements available.

The Job n

Reporting through to a Team Leader, you will be responsible for the following duties:

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- Respond to phone and live-chat enquiries and communicate effectively with internal and external stakeholders to deliver high-quality customer service.
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- Accurately process applications and data within required timeframes using relevant systems.
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- Maintain accurate records of customer communications and feedback.
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- Provide effective administrative support, including data entry, word processing and spreadsheet use.
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- Perform general administrative tasks to support team operations.
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You n

To qualify for this chance, you must have experience in the following areas and possess the personal qualities below:

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- Minimum 6 months’ experience in a contact centre or high-volume processing environment.
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- Experience working in the government sector is desirable.
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- Strong written and verbal communication skills.
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- Ability to work across multiple systems including Microsoft Office Suite and Teams.
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- Demonstrated customer service skills with strong attention to detail.
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📌 Call Centre Officer - Newcastle | NSW Government
🏢 SB Recruitment
📍 Newcastle