Job Description

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Client Services Manager – South Brisbane/Gold Coast

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We are a rapidly growing, mid-sized commercial cleaning company with branches in all Australian States and territories.

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Our mission is to achieve our vision of growth by building on and improving our business systems through a leadership management program in which employees are empowered and from which our clients benefit.

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This key role involves establishing & managing client relationships & cleaning standards of several sites in the state which will make up your portfolio. To manage, supervise, inspect, and maintain the day-to-day cleaning service requirements of the Client and ensure all contract obligations are met in a manner that maintains the safety and well-being of all staff. In addition, the Client Services Manager is charged with identifying and leveraging opportunities to increase revenue.

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The main responsibilities of the role will be;

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- Manage a portfolio of commercial cleaning accounts, ensuring all client needs are met and expectations exceeded.
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- Serve as the main point of contact for clients, addressing any inquiries, concerns, or issues promptly and effectively.
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- Conduct regular site inspections to ensure quality standards are maintained and identify areas for improvement.
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- Collaborate with internal teams to coordinate cleaning schedules, staffing, and resources to meet client requirements.
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- Develop and implement strategies to enhance client satisfaction, retention, and account growth.
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- Prepare and present reports on account performance, including key metrics and client feedback.
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- Stay updated on industry trends, best practices, and regulations to continuously improve service delivery.
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The ideal candidate will have the following attributes:

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- 5+ years of experience in the commercial cleaning industry.
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- At least 3+ years of experience in a similar role, managing commercial cleaning accounts/Clients.
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- Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
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- Excellent organisational and time management abilities, with the capacity to prioritise tasks and meet deadlines.
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- Proven track record of delivering exceptional customer service and driving client satisfaction.
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- Knowledge of cleaning techniques, equipment, and safety protocols.
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- Proficiency in Microsoft Office suite and CRM software.
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- Ability to work and succeed in a quick-paced environment.
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What you can expect;

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- A competitive remuneration package + tools of trade
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- Performance-based, well-structured work culture.
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- Additional leave benefits with a genuine focus on work/life balance!
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- Numerous career development pathways, tailored training and development programs, and mentorship programs.
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- Annual bonuses + generous employee referral program.
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- Empowering you within a fun, diverse and inclusive culture
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- Additional annual leave purchasing policy, volunteer days, genuine reward and recognition programs and many more.
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- A Certified Great Place to Work!
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At SCS, we are focused on building a culture centred on belonging, and we are committed to creating workplaces where each individual can show up as their whole self, having an equal opportunity to succeed with us.

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During our recruitment process, you will be required to undergo pre-employment checks, including reference and national police checks.

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Notice to Third Parties: SCS does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms or third parties. Interested candidates are welcome to submit their applications independently.

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📌 Client Services Manager - South Brisbane/Gold Coast (Beenleigh)
🏢 SCS Group
📍 Beenleigh