Job Description

Guest Service Agent | The Star Brisbane n

Part-Time Opportunities - Star Grand Hotel

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Are you passionate about delivering exceptional guest experiences? As a Guest Service Agent at The Star Brisbane, you'll be the friendly face and first point of contact for our guests - from check-in to check-out and everything in between.

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In this dynamic role, you'll manage guest requests, maintain accurate accounts, and ensure every interaction exceeds expectations. You'll also complete daily tasks aligned with shift checklists, all while contributing to a five-star experience in one of Brisbane's most exciting hospitality destinations.

Why You'll Love It Here: n

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- Immediate start
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- Free buffet meal every shift
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- Fresh uniform daily, laundered on property
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- Discounted city parking
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- Up to 30% off dining & accommodation at The Star Brisbane Venues
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- Growth opportunities through The Star Academy
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- 24/7 rostered shifts available
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- Lifestyle perks: gym memberships, retail discounts, laundry services & more
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What We're Looking For: nn
- Prior experience within the hospitality or retail is desirable, but not essential.
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- Exceptional guest service skills and strong commitment to 5-star customer service
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- Exceptional presentations and communication skills
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- Professional telephone manner
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- Excellent organizational skills and high level of computer literacy
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- Availability for 24/7 rotating shifts
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- Ability to work seamlessly in a team environment
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About The Star Brisbane n

The Star Brisbane is a world-class entertainment and hospitality destination in the heart of Queens Wharf Brisbane Precinct. With a premium hotel, stunning casual and premium dining venues, and vibrant entertainment offerings, we're redefining guest experience in the river city. Join us and be part of a team delivering unforgettable moments in one of Brisbane's most exciting precincts.

We're all about inclusion. n

At The Star Brisbane, we're committed to fostering a diverse, inclusive, and equitable workplace where authenticity and our core values - Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care, guide everything we do. We welcome team members from all backgrounds, including different cultures, ages, religions, genders, LGBTQI+ communities, Australia's First Nations Peoples, and people with disabilities. We offer flexible working options to support individual well-being and are proud to be recognised as a WGEA Employer of Choice for Gender Equality and a 2025 Platinum Employer by the Australian Workplace Equality Index.

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📌 Hotel Guest Service Agent | The Star Brisbane
🏢 The Star Ent Group
📍 Brisbane