Job Description

Showroom Assistant - The Kitchen Design Centre n

The Kitchen Design Centre (TKDC) Kitchens & Bathrooms – Blackburn, Eltham & Essendon

About the role n

Showroom Assistant

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The Kitchen Design Centre (TKDC) Kitchens & Bathrooms – Blackburn, Eltham & Essendon

About Us n

The Kitchen Design Centre (TKDC) Kitchens & Bathrooms specialises in full custom kitchen renovations, supported by our in-house manufacturing facility and three showroom locations across Melbourne.

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We are focused on delivering a high-quality customer experience while driving showroom activity and supporting our design team through qualified project consultations.

About the Role n

We are seeking a Showroom Assistant to join our team, working across our Blackburn, Eltham and Essendon showrooms.

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This is a customer-facing, front-of-house role responsible for welcoming showroom visitors, managing enquiries, understanding prospective clients’ renovation requirements and booking qualified project consultations for our design team.

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You will play an important role in supporting showroom sales by ensuring enquiries are captured accurately, followed up and converted into appointments.

Key Responsibilities n

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- Welcome and manage showroom walk-ins and customer enquiries
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- Engage with customers to understand their project, requirements and renovation plans
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- Guide clients through the showroom and present kitchen layouts, materials, finishes and options
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- Capture all enquiries accurately in our CRM system
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- Qualify enquiries in line with our consultation process
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- Book and manage project consultations for the design team
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- Follow up prospective clients where required
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- Maintain showroom presentation and operational standards
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- Support day-to-day showroom activities
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- Work across our Blackburn, Eltham and Essendon locations as required
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About You n

We are looking for someone who:

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- Is confident, qualified and comfortable engaging with customers
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- Has strong customer service skills and good sales awareness
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- Is proactive, organised and able to work independently
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- Has excellent verbal and written communication skills
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- Takes ownership of tasks and follows established processes consistently
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- Is comfortable using CRM and computer-based systems
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- Can manage multiple priorities in a busy showroom environment
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- Is flexible and able to work across our three showroom locations
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- Is available to work Saturdays as part of the showroom roster
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Experience in kitchens, interiors, home improvement, renovations, retail or customer-facing sales would be advantageous, but is not essential.

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We are looking for someone who genuinely enjoys working with customers, takes pride in their work and understands the importance of turning a great showroom experience into the next step in the customer journey.

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📌 Showroom Assistant - The Kitchen Design Centre (Melbourne)
🏢 Perennial Kitchens Pty
📍 Melbourne