Job Description

Ride Operations Assistant Manager n

Aussie World is a much-loved Sunshine Coast theme park, home to a large frontline team delivering safe, fun, and memorable experiences for guests of all ages. We’re looking for a hands-on leader to join our Rides Operations department and help our team shine, every single day.

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Summary:

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Aussie World is looking for an Assistant Ride Operations Manager to help lead our frontline team and deliver outstanding guest experiences — full-time, permanent.

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Reporting to the Ride Operations Manager, the Assistant Ride Operations Manager is second-in-charge of a large frontline team across the park. You’ll be a visible, hands-on leader who steps up as the senior manager on site during allocated shifts, supports the Ride Operations Manager in day-to-day operations, and helps deliver safe, efficient, and memorable guest experiences aligned with our values.

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Employment type: Full-time, permanent

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Location: Aussie World, Palmview, Sunshine Coast, Queensland

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Reports to: Ride Operations Manager

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Responsibilities:

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Guest Experience

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- Support the delivery of consistent, friendly, and professional guest service across the park
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- Act as an escalation point for guest complaints, incidents, and complex enquiries, resolving issues promptly and empathetically
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- Help monitor guest feedback and on-site observations to identify trends, risks, and opportunities for improvement
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- Apply service recovery strategies and goodwill gestures in line with company guidelines
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People Leadership & Team Management

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- Lead, coach, and support a large frontline team, including supervisors and casual employees
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- Help foster a positive, inclusive, high-performance culture aligned with our values and service mindset
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- Assist with rostering, deployment, and break coverage to ensure effective operations during peak and off-peak periods
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- Support recruitment, onboarding, training, performance management, and capability development
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- Lead daily briefings, opening and closing procedures, and ensure adherence to operational checklists and standards
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Operational & Cross-Functional Collaboration

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- Support day-to-day theme park operations with a hands-on approach, upholding standards of safety, training, guest experience, and compliance
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- Act as the senior manager on site during allocated shifts, exercising delegated operational authority in the Ride Operations Manager’s absence
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- Help make real-time operational decisions in response to weather, safety incidents, ride failures, or security risks
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- Work closely with Ride Operators, Operations Managers, and Safety teams to ensure smooth operations and effective guest flow
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Special Events

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- Help plan, coordinate, and communicate operational and service information throughout special events
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- Ensure plans, checklists, briefings, and procedures are in place and communicated to staff at daily briefings
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- Support supervisors and the team during special events and monitor guest satisfaction and feedback
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Work Health & Safety, Security & Compliance

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- Help ensure operational activities comply with WHS policies, procedures, and regulatory requirements, including Qld Amusement Device legislation
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- Promote and reinforce a strong safety culture across the team
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- Support risk assessments, inspections, audits, and safety checklists
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- Assist with incident response, reporting, and investigations, including guest injuries and ride stoppages
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- Act as a first responder in medical and emergency situations
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nAbout You n

Experience

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- Experience leading or supporting large, diverse frontline teams, including supervisors and casual employees
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- Background in theme parks, attractions, major events, hospitality, tourism, retail, or entertainment venues
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- Experience delivering exceptional guest experiences in high-volume environments
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- Exposure to rostering, deployment, and labour optimisation across peak and off-peak periods
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- Experience handling guest complaints and escalations, and supporting incident response
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- Exposure to WHS, risk management, and compliance in public-facing environments
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Qualifications

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- Tertiary qualifications in Hospitality Management, Tourism, Business, Events, Management.
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- Certificate IV in Workplace Health and Safety
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- Current Advanced First Aid & CPR
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Knowledge & Skills

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- Understanding of guest journey mapping and service recovery principles
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- Familiarity with theme park operations, guest flow, and queue management (desirable)
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- Outstanding people leadership and coaching skills
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- High-level communication skills, including a strong on-the-floor presence
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- Ability to remain calm, decisive, and visible during high-pressure situations
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- Strong problem-solving, judgement, and conflict resolution skills
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- Proficient in using workforce management, rostering, and incident-reporting systems, plus Microsoft Office
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Personal Attributes

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- Guest-obsessed mindset with a genuine passion for service excellence
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- Approachable, energetic, and highly visible leadership style
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- Resilient and adaptable in fast-changing, high-volume environments
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- Empathetic and emotionally intelligent, especially with distressed guests or staff
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- Accountable, consistent, and fair in people management
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- Strong experience with safety, responsibility, and duty of care
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What We Offer nn
- A leadership role at one of the Sunshine Coast’s most iconic theme parks
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- Aussie World Tickets
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- Anniversary voucher to spend on-site (food/gift store/bottleshop)
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- 50% off Fun Cafe food
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- Fun theme park environment (ride a ride in your lunch break)
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- Access to our Employee Assistance Program
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- A supportive, close-knit management team and a solid safety-first culture
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- Variety, energy, and the chance to make a visible difference to thousands of guests every week
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📌 Ride Operations Assistant Manager (Glenview)
🏢 Aussie World Pty
📍 Glenview