Remote Contact Centre Team Lead - Coaching & Impact (Brisbane)

Remote Contact Centre Team Lead - Coaching & Impact (Brisbane)

14 Oct
|
Shine Lawyers
|
Brisbane

14 Oct

Shine Lawyers

Brisbane

Job Description

Shine Lawyers in Brisbane CBD is seeking a Team Lead for our contact centre to work closely with the Contact Centre Manager, leading and developing a team of client service officers delivering frontline support for our clients.

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You will coach, monitor performance against established metrics, adjust staffing levels to handle enquiries efficiently, and uphold Shine's core values while building solid relationships across the broader business.

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📌 Remote Contact Centre Team Lead - Coaching & Impact (Brisbane)
🏢 Shine Lawyers
📍 Brisbane

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