Job Description

Job Description for Deskside Support in Adelaide.

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Twice a week ( Mon & Thursday only )

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- Technical knowledge of IT solutions including but not limited to workstation, server and LAN
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- knowledge.
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- Providing IT support on client site
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- Windows OS
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- Windows Server/AD basic knowledge
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- Microsoft Office applications (O365)
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- Basic understanding of network devices (Cisco and HP)
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- Basic understanding of Network topology (TCP/IP, DNS, WINS)
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- Experience managing mobile devices
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- Experience managing printer support
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- Experience of working in an ITIL environment
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- Basic understanding of first level application support
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- Strong customer service mindset
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- Conduct support operations with global team and tools on a day-to-day basis
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- Willingness to travel, not more than 20% of working time
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- Excellent interpersonal and communication skills in verbal and written English.
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- Local language requirement based on service location: grade level C1
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Primary Skill : nn
- Good understanding of IT Service Management processes and practices
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- Demonstrates a positive and productive attitude
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- Manages to prioritize tasks and work under pressure
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- Inspires the trust of others
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- Follows organizations goals, values, policies, and procedures
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- Manages competing demands, frequent changes, and uses time effectively
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- Strong business understanding
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- Experience on preferably several of technological domains: Servers & Storage, Communication
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- Technology, and Managed Desktop Services
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- Problem solving capabilities
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Secondary Skill : nn
- Experience of working in projects
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- Experience of IT operations for Factory and Office workplace
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Certifications Completed : nn
- Advantage - ITIL V3 or V4
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Products Used : nn
- Service Snow
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📌 Deskside support (Adelaide)
🏢 Pyramid Global Technologies
📍 Adelaide