Job Description

ServiceNow Project Manager n
Location – Anywhere in Australia n
Clearance – Baselinen
Duration – 6 months with possible extensionn
About the Client n
nOur client is a leading Australian technology consulting and managed services organisation that helps businesses and government agencies deliver complex digital transformation initiatives. With a solid national presence and a broad portfolio of advisory, cloud, data, integration, enterprise applications, cybersecurity, and managed services capabilities, the organisation partners with customers to modernise operations, improve efficiency, and drive business outcomes.n
n n
About the role n
nWe are seeking a hands-on, customer-focused Project Manager to join our ServiceNow Practice and lead the delivery of ServiceNow and related business application projects.n
nThis role is suited to a mid-level or senior Project Manager who can independently manage customer engagements from initiation through to completion. You will be accountable for customer-facing project management, structured governance, sprint-based delivery, project financials, contractual commitments and commercial outcomes.n
Key Responsibilities n
n

n
- Act as the primary project-management contact for assigned customer engagements.
n
- Manage projects from initiation through planning, delivery, acceptance, closure and handover.
n
- Establish clear and constructive relationships with customer stakeholders, delivery teams and internal stakeholders.
n
- Manage customer expectations and maintain alignment between customer priorities, delivery plans and contractual commitments.
n
- Provide clear, accurate and timely reporting on project health, progress, risks, issues, finances and decisions.
n
- Facilitate customer governance forums and ensure actions, decisions and escalations are appropriately recorded and managed.
n
- Manage one or more customer engagements concurrently, depending on project size, complexity and delivery requirements.
n
- Balance competing customer priorities,



delivery dependencies and internal resource requirements across assigned engagements.
n

The Successful Candidate n
n

n
- Mid-level or higher experience managing technology projects from initiation through to completion.
n
- Demonstrated experience managing customer-facing technology or business application projects.
n
- Experience independently managing scope, schedule, budget, risks, issues, dependencies and customer expectations.
n
- Demonstrated experience managing projects within a contractual delivery environment.
n
- Experience managing delivery against agreed scope, deliverables, milestones, assumptions, acceptance criteria and commercial commitments.
n
- Experience delivering projects under time-and-materials, fixed-price or deliverables-based commercial models.
n
- Practical experience leading formal scope control, change requests or contract variations.
n
- Ability to assess and clearly communicate the effort, cost, schedule, resource and delivery impacts of proposed changes.
n
- Strong commercial judgement and the ability to identify contractual and financial risks early.
n
- Experience establishing and maintaining project budgets, forecasts, burn rates and financial reporting.
n
- Experience maintaining accurate project and financial information in internal project-management tools.
n
- Practical experience applying PRINCE2 or comparable structured project-governance principles.
n
- Demonstrated experience working in agile or hybrid delivery environments.
n
- Experience facilitating Scrum ceremonies, including sprint planning, showcases or reviews, retrospectives and stand-ups.
n
- Experience coordinating backlog refinement and maintaining alignment between backlog items,



project scope and contractual deliverables.
n
- Ability to lead multidisciplinary delivery teams and manage blockers, dependencies and competing priorities.
n
- Proven ability to conduct constructive customer conversations concerning scope boundaries, delivery impacts, contractual commitments and commercial implications.
n
- Strong written and verbal communication skills, including clear project-status and governance reporting.
n
- Ability to manage one or more customer engagements concurrently while maintaining effective customer, delivery, financial and commercial control.
n
- Comfortable operating as a hands-on Project Manager who remains close to day-to-day delivery.
n

Desirable n
n

n
- Experience delivering ServiceNow projects.
n
- Experience delivering business application projects using enterprise CRM or workflow platforms, such as:n n
- ServiceNow
n
- Microsoft Dynamics 365
n
- Salesforce
n
- Comparable enterprise business application, CRM or workflow platforms
n

n
- Experience delivering projects for Australian Government or regulated customers.
n
- Experience applying ServiceNow Now Create or another structured platform-delivery methodology.
n
- Experience coordinating testing, customer acceptance, showcases, releases and project handover.
n
- NV1 or higher Australian Government security clearance.
n

Certifications n
nOne or more of the following will be highly regarded:n
n

n
- PRINCE2 or PRINCE2 Agile
n
- Scrum Master certification or equivalent agile delivery certification
n
- SAFe certification
n
- PMP or an equivalent project-management certification
n
- ServiceNow Micro-Certification, Agile Development 2.0 Simulator
n
- Other relevant project delivery, governance or commercial-management certifications
n

ServiceNow technical certifications are not required. A practical understanding of platform-based delivery, Scrum delivery, governance and contractual project management is more important than hands-on platform configuration.n
n n

📌 ServiceNow Project Manager (Sydney)
🏢 Whizdom
📍 Sydney