Job Description

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Customer Care Team Member – Sydney

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Cromer

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Casual – Flexible Hours

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Support families across Australia with Carlile Swim

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⭐ Love Helping People? Join Our Customer Care Team ⭐

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Carlile Swim is growing our Customer Care Team as we expand our national support for families across our swim schools.

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We’re looking for friendly, confident communicators who genuinely enjoy helping people and creating great customer experiences.

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Based primarily at our Cromer location , with opportunities to also work from Lane Cove West , you’ll be part of a friendly and supportive team helping families with bookings, lesson enquiries and general support throughout their swimming journey.

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The Opportunity:

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As a Customer Care Team Member, you’ll be one of the friendly voices behind Carlile Swim, supporting families across our national network by phone and email.

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You’ll listen, problem solve, provide clear information and help make things easy for our families.

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Our Customer Care Team operates seven days a week, with casual shifts available across weekdays, evenings and weekends. Evening and weekend availability is highly desirable.

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What you’ll do:

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Support families with bookings, enquiries and general account assistance

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Provide friendly and helpful service by phone and email

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Listen to families and help find practical solutions

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Build your knowledge of Carlile Swim programs, services and systems

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Work collaboratively with our swim school teams across Australia

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Help create a positive experience at every interaction

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Maintain accurate customer information and follow up where required

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About You:

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You don’t need to come from the swimming industry. We’re looking for people who genuinely enjoy helping others and communicate with warmth and confidence.

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You’ll be someone who:

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✔️ Loves customer service and helping people

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✔️ Communicates confidently over the phone and in writing

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✔️ Is comfortable learning recent systems and processes

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✔️ Can listen, problem solve and remain calm when things get busy

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✔️ Is able to handle sensitive or challenging customer conversations calmly, professionally and with good judgement

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✔️ Is organised, reliable and has good attention to detail

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✔️ Enjoys working as part of a friendly and supportive team

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✔️ Has flexibility across weekdays, with evening and weekend availability highly desirable

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Previous experience in customer service, contact centres, administration, hospitality or other people-focused roles is also highly regarded.

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About Carlile Swim:

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When Children Swim Better, Families Feel Safer

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Carlile Swim is Australia’s leading swim school, helping children become safer, more confident swimmers for life across our growing national network.

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Founded by swimming pioneers Forbes and Ursula Carlile, we’ve been shaping the learn-to-swim industry for 80 years through exceptional teaching, innovation and an uncompromising commitment to child safety.

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Because swimming isn’t optional. It’s essential.

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Why Join Us?

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⭐ Flexible casual hours to help balance work with life

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⭐ Join a friendly and supportive Customer Care Team

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⭐ Help families across our growing national swim school network

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⭐ Training and support to help you succeed

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⭐ Generous staff discounts across Carlile Swim programs

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⭐ Be part of a purpose-led organisation making a difference to children and families

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⭐ Opportunities to grow your career within Carlile Swim

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At Carlile Swim, we set the PACE . Our people are Passionate, All In, Connected and always Evolving.

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Interested?

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If you’re a people person who loves helping customers and wants flexible casual work within a supportive team, we’d love to hear from you.

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Apply now with your cover letter and resume.

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Carlile Swim is committed to protecting children and young people from harm. All appointments are subject to appropriate screening and safeguarding requirements.

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#CSMC

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📌 Customer Care Team Member - Sydney
🏢 Carlile Swim Operations Pty
📍 Sydney